Never go back
We visit Nashville a couple of times a year since our daughter lives there, and we've been looking for a nice hotel to return to on our visits. We thought we had found it with this Best Western until we were packing to leave, and my wife couldn't find her bottle of perfume. We searched the room, and couldn't find it. We came to the conclusion that it must have been stolen by the maid, because we hadn't smelled the perfume when we had returned to the room the evening before. If the maid had broken the bottle, we thought we would surely smell it. So, when we checked out, and the woman behind the desk asked us how our stay went, my wife started to tell her about the missing perfume. Suddenly, the manager, who had been waiting on another customer, jumped into our conversation, and began almost shouting at us that the maid had found the bottle of perfume broken, and had called him up to the room to verify it, and that he would vouch for the maid's honesty. When we could get a word in, we told him the bottle was not broken when we left the room. He insisted that he trusted the maid's word on this, which basically meant he was calling my wife and me liars. I might add that the customer that he had been waiting on had a very shocked look on her face, and the female employee who had originally been waiting on us also looked very uncomfortable. This happened last July. We just returned home from visiting our daughter at Christmas, and we did not stay at this Best Western, and we never will again.