Will try another hotel next time
I made a reservation directly on the crystal inn website and was given a confirmation number. We chose this hotel because it was centrally located, had a pool and fitness center and full breakfast buffet When I showed up to the hotel (at 2am, after my flight was delayed) I was told I had no reservation and that I might not be able to get a room. Luckily, there were a few rooms left, but all were smoking rooms. The woman at the front desk said if you make a reservation on the crystal inn website, it does not always get sent to the MS hotel.
The room itself was fine, beds comfortable and everything worked properly. However, the pool had pieces of hair floating in it and the "fitness center" was three pieces of equipment, two of which were not working. Plus, there is no shuttle to the airport. I will definitely stay someplace else the next time I come to visit.