.Managers, toilets, and elevators, Oh My
For the most part the Hotel was fairly clean And most of the staff were great. Just had problems with on very unprofessional manager. who did not understand that when a guest complains about a problem. All they want to hear.is. "yes I realize there is a problem and yes I will do everything in my power to resolve your problem." They do not want to hear about Your staffing problems or that you feel they are disrespecting you because they are upset. It does not make for good guest relationships or loyalty to the chain.
There is one item of interest. The toilets are only about12 inches high. I believe they are children's toilets, and were installed because the bathroom are so small that the door could not open with a standard sized fixture. So if you have bad knees or hips you might have a problem. The elevator was not working as often as it was working. They were trying to get it fixed but were not having a lot of luck getting a permanent solution by the time we checked out.