New York-New York Hotel & Casino, Las Vegas

My fiancé and I spent a week in May in Las Vegas to plan our destination wedding for next year. After staying at NYNY many times before we thought it would be a no-brainer. Boy we're we wrong. The front desk staff was slow, too much construction on the main casino floor, the pool was way too small and way too crowded and service at the bars and restaurants was only average. This experience has decided for us to not stay at NYNY again but only hang out while we are there next time. Very disappointed.

We got there at 9:30 a.m. and they put us in a room immediately - we upgraded for $5 per night and got a wonderful view of the strip from the 34th floor. . The room was clean, housekeeping did a great job every day. . No complaints at all about this hotel/room. Check out was easy and the beds were very comfortable. . If we go back to Vegas, we would definitely stay here again.

My husband and I stayed at the new york new york over memorial weekend for our anniversary. Check in went smoothly. We got there at 9 am so we had to wait till around 1:30 -2:00 or until a room was cleaned and ready. In the meantime the bellhop took and stored our bags so we could wander around and then brought the bags up when we got to our room...that was really nice. The room we stayed in was a park avenue deluxe with a king bed. Bed was comfortable, view was of the pool and was very nice. Bathroom descent sized and nice. Housekeeping usually had room remade and cleaned by the afternoon. The only complaint that I had was the food in the hotel. It was very spendy and really wasn't any good. The pizza place was gross and the nachos I had were bland. (monte carlo buffet wasn't good either!)Pool was really nice but the sun didn't hit it until around 10:30 or 11:00 and it closes at 6pm!!! They should really keep it open later! Other than the pool time and the food, the hotel was really really nice and fun to stay at. Didn't go to coyote ugly but sat outside andpeople watched and it sounded like a great time! the dueling pianos were great too!

When I called the hotel a week before we went to Vegas I asked if we had been assigned a room. I was told No but that we would be in a Park Ave room with a plasma screen TV and all these other amenities, and that was fine. We get there and we requested to upgrade to a "strip View" so we paid $30 extra. The room was tiny (eventhough they told us it was the Broadway room which is a step up from the Park Ave room) and there was a wall and tall heavy furniture in front of the windows, oh and no plasma screen TV. So we called the front desk and insisted they move us to another room forget about the strip view. So they moved us to another "Broadway" room which was twice the size of the room we had just moved from which was supposedly a Broadway room but there was still no plasma screen TV. The hotel would not give us back our $30 because they said they put us in a Broadway room which is what they told us the one we were when they gave us what they called the Strip view. So nothing made sense. The service wasn't friendly. The room we were in was next to the housekeeping closet and there was excessive pounding and slamming of doors at all hours of the day and night. I will be staying somewhere else for sure next time.

My wife, two sons, their wives, and I had reserved 3 rooms (king non-smoking) months in advance and were told we could check in early if the rooms were ready. We arrived about 12:30 to stand in line for over an hour for check-in. We were told that we could have one king room but the other two would have to be two queens. We asked why we could not have what we reserved and were told because we were checking in early they didn't have the rooms available. So I asked if we waited until 3 could we have the rooms. We were told we would have to wait in line again and MAYBE the rooms would open up but there was no guarantee. The attitude of the front desk was "take it or leave it , we really don't care". There were 2 windows open for check-in and about 8 windows with no one working even with the check-in line backing up into the casino. We took what the offered only to find that all of our rooms were smoking rooms. My older son's wife gets migraines from smoke so they had to go back to front desk and start over again. After dealing with another desk clerk for 30 minutes they were finally given a non-smoking room. I've travelled quite a bit and can honestly say that I have never encountered such a disorganized system for check-in. It really set the tone for a bad experience. On the positive side, the rooms are the cleanest I've ever experienced and the beds are very comfortable. However, you can hear people talking in the hallways just like they were in the room with you. Most rooms are quite a hike from the elevator. We ate our first breakfast at America (restaurant in the hotel) and a plate arrived from the kitchen with a wad of chewing gum stuck to the plate right beside the omelet. How did the cook miss that? Chinese buffet breakfast and dinner menu were excellent. Checkout was not as bad as check-in but did not go as advised. The automated system through the TV did not work so we left a voice message on the phone (2nd option) and dropped the keys in the box. We had to check out at 11 but our flight was not until 11 that night. They have a bell service to check your bags if you can get the girl off the phone long enough to help you. When we returned to hotel at 8:00 to pick up our bags, we almost missed our shuttle bus to airport at 8:30 because they were slow to get the bags for us. If you choose to use the service allow plenty of extra time. Other than the people that clean the rooms, I found that most employees were inefficient in doing their jobs and apathetic toward guests. I would not choose to stay here again, but with the volume of business they do, I'm sure they really don't care.

This was our first night of 7. I will update the review if any of my opinions change. Checking in was a little confusing. There are no signs from Las Vegas Blvd to the registration area, so it's trial & error until you find it. We got in a few minutes before the 3pm checkin time and our room was not ready, so we had to wait. No biggee. Neither front desk clerk we dealt with had good english skills. Once in the room, the bellhop was super fast bringing up our luggage. The 5th Ave (newly renovated room) is ok, nothing special, although they make a big deal about it in their advertising. After a 4 hour flight and a long wait for the rental car, we were ready to get into our room and get something to eat. Tried the "America" restaurant. Decent prices, but the service and food quality reflected that. Wandered around the casino area, which is surrounded by shops and many eating options. People seemed to be transplanted from NYC, they were in a hurry and rude and it was very crowded for such a large space. Within the first few minutes, we were accosted by the first of many timeshare agents, presenting us with out of date coupon books and that greasy sales smile they all seem to have. For sure, we feel like we are in NYC, one without a Central Park or any of the other redeeming features of the real place. To be continued... George & Michela Garner Birmingham, AL

The rooms are well kept and the beds are good to sleep on. The interior of the hotel is very nice to look at when you are wondering around. Gallagher's Steakhouse is very exclusive but, rather spendy. Also the clot machines could be losser so your customers feel like they have won more.

Great rooms...easily upgraded to suite....plenty of restaurants ...friendly staff....super location....fantastic rewards program.....have stayed at MGM...Ballys...Sahara...Riviera...non come close to NY NY !!!! Booked for Sept this year....

I have to say the only thing I didn't like was the long walk from the elevator to our room. I wish we had been closer to it. We had a wonderful room with a spa and enjoyed every minute we spent in the room as well as in the casino. What a beautiful place!!! My husband and I just couldn't believe how wonderful it was. I hope we have the opportunity to visit again in the near future. Your employees were the BEST!!!! We loved the resturant "America" and the pizza. I wish our visit could have been for longer. Maybe next time. Sincerely, Julee Cormier

We had a fantastic time at this property,Will definetly return to take in more of the ambiance avalible here.The memories,sites and smells are not to be forgotten on the floor. As for the rooms,I can say very nice as far as rooms go,as much time as you spend in them,large and roomy,great service staff as well. The one thing you MUST do is,take off your shoes as soon as you get to your floor and soak up the DEEP luxury of the carpeting in the hotel halls,call me simple,after you try it!! All in all a very good time was had by all,as I said the service staff was on top of there game. Thank You