Verona, WI Holiday Inn Express
By Carrie, 06/21/09
My husband was standing up in a wedding and he verified the reservation with his credit card the day before. After the wedding I went to check into the Holiday Inn Express in Verona, WI. and they would not let me check in. They asked for his credit card and I did not have it and he would not be arriving into Verona for another 4 hours for the reception he was busy with the wedding. I asked if I could write a check and they could hold it and when my husband had time he would come and give them the actual credit card. Even though they had the credit card # they would not accommodate. I ended up waiting outside for 4 hours and became overheated and ended up going home before the reception and missing the celebration that my husband was participating in. I will never give my business to another Holiday Inn based on bad customer service.
