Hotel Tesoro Ixtapa All-Inclusive, El Hujal

The food was terrible. The hotel did not follow its own rules. Service was well below average Ixtapa is great but this hotel is awful.

Really bad customer service. Restaurant have no A/C, they have windows open so there are lots of flys around tables and food, during meals. Deteriorated rooms. No good views to the beach.

Stayed at tesoro 2004 this hotel was absoulutly flawless, clean, incredible staff from front desk to maid's & waiter's. Spent 14 day's being pampered.Treat the staff like human being's & tip,tip,tip . Food was great, service top notch. Going back Jan. 2006.Location Location LOCATION --Stan & Carole

Very disappointed, food is awful, looks and taste very bad, resort is too small and looks so cheap. Staff is not very friendly. Good: beach, ocean, weather. I would not recommend this resort to anyone.

We stayed there over Christmas 06. The food was not good at all. Very weird entrees and a lot of unusual food choices. We were happy to get some American food elsewhere. The staff was ok but not great. Didn't work very hard to get people motivated to play volleyball and do other activities. Swim up bar was not great either. Frozen drinks were made with ice cubes and the mix, rather than being blended. However, Ixtapa and the town was alright. Make sure to go either fishing or snorkeling in the surrounding marinas. Very good experience doing those things. Waves on the beach for boogie-boarding were excellent

Our seven days/nights package was "all inclusive" (mandatory). Only 2 restaurants, a buffet with theme night dinners also serving breakfast & lunch, and another which we could order off the menu for dinner, maximum one time per stay. Room service was also available once per day, but the menu was very small. The food was marginal at best, most resembling a school or other institutional type cafeteria serving various types of mystery meat. The pool side grill which served only lunch was the best food in the resort. We had a one bedroom suite with a double bed in the living room instead of a sofa. The "all inclusive" mini bar was only stocked once for our weeks stay, giving us only 2 small bottles of water for the whole week. Additional bottles were $2. The beds were literally hard as a rock and I didn't get one peaceful night's sleep while I was there. The A/C didn't cool properly either. The floors always felt dirty, even after maid service. We had no remote controls for the TV & no clocks. The rooms were without style and felt old. The resort also felt in disrepair although they were doing some repair work around the pool while we were there. Management did not respond to simple requests, but the staff seemed eager to help and were very friendly. Service was actually very good from wait staff, especially around the pool. The beach was very nice and I was generally impressed with Ixtapa. Great shopping area full of restaurants & stores. Unfortunately, all of the hotels are going "all inclusive" and all of the restaurants seem to be struggling for business. Heard the snorkling trip to Ixtapa Isle was great...didn't get around to it, but don't miss the sunset cruise from the bay which was fantastic! Ixtapa was actually quite beautiful. A diamond in the rough. I'd go back to Ixtapa, I think, but I would never stay at this resort again. No luxury here.