The Cove of Lake Geneva, Lake Geneva

Great location, comfortable rooms, accommodating staff. Watch they don't charge you for "resort fees" when using your Groupon. Wish their manager was more available. Takes several calls to get her live or wait for a return call. But she will call you back. Great to have a full kitchen and living room area when travelling with kids! A little outdated on the decor, but didn't really care. Flat screen tvs, fireplace, balcony overlooking the pool with easy access to the elevators as requested.

We have stayed at the Cove probably 5 or 6 times and have never had a bad experience. Have picked the Cove because it is close to all the shops. We park the car whene we get there and don't use it again until it is time to go. I have never had the same room twice and each room has been great. Am planning on going back again next year, if I can stay away that long. I would highly recommend this place to all!

We had a family reunion at the Cove last weekend, and I'd just like to say that we found the place to be very inviting. The staff at the desk went out of their way to find us rooms close to each other so we could be all together. The rooms were very clean and accommodating. The entire family loved the Cove, and we have reserved for next year. Just wanted to say thank you for a job well done. The Richter family appreciated all of your efforts.

First of all, should have known better than to go in October...weather was cold, windy and rainy. Our unit should have been called "the cave"...it was so dark with very inadequate lighting available. The decor and furnishings were totally outdated and worn...carpet was filthy. I will say the bed was comfortable and I found no bedbugs. the kitchen was supplied with a full set of dishes, yet not a piece of paper towel or dishcloth. The hall carpeting was also dirty and there was such a maze of hallways with minimal signage to find the pool etc. The outside pool was closed, the inside pool had green mold/slime around all the jets. The place needs a total cleaning and/or update...certainly didn't meet our usual 5 star quality of Diamond Resorts. And lastly, the town didn't seem very friendly. The first 5 retail stores we entered had salespersons who neither greeted us, offered help, or said good bye when we left. Needless to say, we won't be back.

Overall The Cove of Lake Geneva has a wonderful location and large rooms with great amenities such as a full kitchen and a nice bathroom. The service staff at the cove is the worst I have ever met in my life. Here is a list of the issue I had during my last stay their: 1)During check in I had reserved four rooms, three for my coworkers that came in from Japan and one for my self. I used my credit card to reserve the rooms, however when I tried to check the rooms into my coworkers credit card the check in staff gave me an attitude and said he couldn’t do it. I had to ask more than once in order to get him to change the credit card on the reservation. I believe the name of the staff member was Jason. He was the guy with the black bracelets on, who was playing on Facebook while he was checking us in (The Facebook thing was a nice trick, because I really thought he was changing something on the bill, but all he was doing was typing on Facebook.) 2)One of the rooms was not ready when re arrived at the hotel at about 6pm. We were not able to get the room key until 8pm that night. 3)When I arrived to my room and opened the door there was a strong smell of syrup in my room. Since the staff was so rude about the check in I just forgot about it, because I didn’t want the aggravation of dealing with that after traveling all day. 4)During check out we find out that credit cards that two of the three credit cards that we requested be changed on the bill were really not changed. So we have to waste another 20 min trying to change the bill again. 5)The printers were down when we tried to check out, so we were unable to get receipts for the rooms. This is a real problem for my coworkers, since they work for a Japanese company and no receipt means they cannot be paid back for the hotel stay. When we asked if there was another option the staff said that the hotel sales staff would e-mail us receipt that day, however they never did. When I tried to call them about the receipt, they kept on sending my calls to the manager who never answered their phone or returned my voice mails. I had to call over 6 times just to get them to e-mail me a copy of the receipt. After that I had to call another 3 times to get to someone that could fix the receipt. Always they transferred me to a phone that would ring out. 6)After talking to some of my coworkers, it seems that they have had the same types of problems with this hotel too. One of my coworkers who went out their said that it took over a month to get the receipt from the hotel. Another one that came at the some time I did said that they had the same type of credit car problems that I had. The person at the front desk said they changed the card but they really didn’t. I have stayed there 3 times now, once in April of 2006, another time in July of 2008 and again in July of 2011 all on business. I have to say the customer service at The Cove has really taken a turn for the worst. I will never go their again after this experience.

I thought this place was great, the staff was friendly & helpful from start to finish. The concierge was thoughtful enough to ask if we had children with us so they could give us a room closer to the pool. The restaurant attached to the hotel made it so much easier to step away from the kids & Grandma while hubby & I stole a moment away for a nightcap. The location was well within walking distance to Main Street so we never used the car over the weekend. Everyone had a great time, can't wait to go back again.

Staff and management rude and uncaring. Total ripoff. Rooms old & smelly.

Large suite. Check in was OK. Room looked like it was from 1985. Only new thing was one flat screen TV. We checked in on Friday evening and Sat. got up went out to eat and shopped. When we came back to room key card would not work. When back down to car to get second key card and that didn't work. Called front desk and was told (after on hold for 5 mins.) to come down and they would redo cards. We were on the third floor, a long ways to the lobby or back to the car with armfulls of bags. We get down there and find out they had rented out our room even though we had paid and reserved for two nights. Of course they were sorry and found us another room but we were not happy campers. Also the second room was right next to the noisy lobby and the parking was non-existence. Won't go back there again.

We had no problems checking in, the front desk staff was very professional. The lobby is nice and my kids loved the big fish tank. We stayed in unit 110 and it was great! The unit was clean and decor was contemporary. I loved the fact that four of us were not at all crowded. The room had a gas fireplace and a flat screen HD TV in the family room, and another TV by the king sized bed. The kids slept on the pull out couch and we took the bed. The bed was so comfortable!! The sheets and blankets were clean and fresh. This unit overlooks the pool, so we will be requesting that room again in the summer. Since the room has a full kitchen, we brought cold cuts and breakfast foods. This made the Cove a very cost effective choice. The location of our room was very convenient to the lobby, pool and resturant. We had dinner at the attached resturant, Hoolihan's, and my kids loved the menu. The indoor pool was very clean and the towels were warm! I loved that we never had to move the car. We walked all over downtown Lake Geneva and along the lake. The shops had unique gifts and the gormet food stores were great. We stopped in Champs for a beer and wings. I am very excited to find this gem and we will definately be back!

The service was poor. The rooms are nice. It is a tourist trap...probably should avoid this place. Prices at this place change daily. Which is why they don't "post their prices" - the rate for the first day was about half of the last day. This will never happen again, to me. Finally, the resturant was so smokey on Saturday evening - I almost gagged walking in. This was my last stay....for sure.