Great Falls Inn by Riverstone, Great Falls

nothing I disliked..new beds were a plus!!! after a motor home breakdown forced us to stay in a motel for 5 days, good lodgings for the money..which we needed to pay for the RV repair!!

A hidden Gem...great value, easy to find, friendly personnel. Would recommend, Very clean, low price, we will definatly stay again in the near future.

1.) We are from SW Montana;It was neccesary for my husband to have surgery in Great Falls, MT (Benefis East). We originally chose Great Falls Inn because of the convenience of being in the same block as the hospital, and not being real familar with the city of Great Falls, it was just easier. 2.) We were amazed at the reasonable room rates (plus discounts are applied to the room rate if you're having surgery at Benefis hospital) Deffinately a plus if you're on a strict budget as are we. 3.) With Exquisite/Quick/Very Friendly desk help 24/7; incredibly versatile, fresh & plentiful Continental Breakfast for 3-4 hours each morning; All the ammenities in each room i.e. Cable T.V.; refridgerator, microwave, Most rooms are available with free computer wireless connection; coffee in room, hair dryer; Ironing Board/Iron; 24/7 coffee & tea in lobby; I could go on and on. Pet's allowed for a minimal fee - and the rooms are still spotless! I'm amazed. If for ANY reason I/We need to stay overnight at a motel in Great Falls, we will ALWAYS come back to the Great Falls Inn. They are also affiliated with the Benefis Health Care system. Everyone was so helpful, and so very compassionate for my husband's surgical complications. I could go on and on.. My husband has had four surgerys in the month of May alone.. I/We have stayed at Great Falls Inn for every medical visit. I just can't say enough great things about them. I/We will stay here any time we're in Great Falls. We can't wait to come back, only hopefully under non-medical circumstances! Thank you again Great Falls Inn! Sincerely, Joy, from the Butte, MT area.

I booked with the Great Falls Inn b/c their booking service over the phone was courteous & focused, the cost was reasonable, & the transaction went smoothly. At my initial call, the desk clerk requested to call me back b/c she was waiting on a customer at the desk (I saw this as a sign of good service). I was looking forward to staying at a newer, apparently "nice" space, partly designed to meet the needs of families utilizing to the hospital. I hadn't arrived by 10 pm, however, so I pulled over & called to confirm my stay. I was told, "no problem, we still have your room for you, it'll be here when you arrive." WHen I arrived two hours later, I was told that I'd cancelled my reservations at 10 pm, and no apologies for their miscommunication were forthcoming. I managed to get my room, however, and stayed for 3 nights. UNSERVICED ROOM: I arrived home the next evening to a room left completely unserviced, with a note stating something to the effect: "It's our policy that our staff not touch our guests personal items," which was their excuse for doing NOTHING. The bed had a BOOK and a personal PILLOW on it -- unmade. The ironing board and iron were left out (no personal items need be touched). The coffee maker was left unserviced. The bathtub was not cleaned (altho I'd made that request, b/c it had a ring from the previous guest). FITNESS ROOM: OK, this is just a guest room with a treadmill (which has a belt slipping so badly that it is rendered useless -- it's akin to walking VERY DRUNKENLY), a bike (which cannot be adjusted for height), and an elliptical trainer (OK). The furnishings are basic room furnishings (wall lamps, nightstands & dresser mirrors) -- you don't realize how weird this is until you're in it. The toilet -- while the stool remains in the bathroom, with tape around the seat "DO NOT USE" -- is off limits & the plumbing disconnected. KEYS: There is something wrong with the card key system that they use, b/c my key & the fitness room keys frequently did not work. It was mildly annoying to have to run down to the front desk to rekey both rooms at least once daily, but MORE annoying that the hotel staff made statements such as "It SHOULD work," (my sentiment EXACTLY, but it DOESN'T) at my every request. The rooms were adequate (I cleaned the bathtub myself that first evening), and the location felt safe and reasonably quiet. I left Sunday morning, however, feeling disappointed overall.

...service or price. Motel staff very friendly and accessible. Stayed close to a month with child in nearby Benefis hospital. Coming from the south it is nice to see hospitality isn't only located there. Would highly recommend.