Some good and bad,
By A Yahoo! Contributor, 10/18/08
Welcome: When we arrived at the hotel, we had a warm greeting with cold drinks and cool towel. Our first night we were place in a room, suppose to be ocean view but was not an ocean view and was too close to the outside entertainment with lots of noise. I immediately notify the supervisor who promised to move us the next day. She kept to her word and moved us the very next day to an ocean view room with a nice view. I really appreciated that as that helped me to have a different view of my vacation.
Staff: The staffs were great and very attentive except for a few, which I will mention later.
I have to say Trudy B. the supervisor was the best, she was great, attentive to visitors needs, take care of any concerns for you immediately, and she is an excellent supervisor. Sytandra the tour lady was great too. She always greets you with a smile when you come out of the elevator, always willing to help and assist you with whatever you needs may be. One last person I will mention is Junior in the restaurant upstairs, he is very professional, handles every guest with their individual needs and never complaints. For the most time the staff were good EXCEPT for the security guy that work that Sunday morning, I wish I knew his name. He asked us to leave our picnic chair for him when we were checking out, but we told him no, and from then on his attitude change, he did not want to help us, he would not even help us to get our shuttle back to the airport, was very mean to us. I thought he gets paid by the hotel, but he was acting as if he does not get paid, being very demanding about our picnic chairs. That's no way to treat your guests because they did not give you their personal property. Not all the ladies at the front desk were welcoming, but for the most part most of them were. The water activity staff ladies needs to get their act together and be friendlier, the ladies act like they do not want to come to work. The guys just stand there and talk to themselves all day.
Food: the food was not bad at all, more than I expected, the restaurant upstairs was very nice if you want something different. Drinks were plenty and pretty good, bar staff always ready to give you a drink.
Rooms: were small but I knew that from looking at the pictures when I was checking the hotel out. Rooms were clean daily by staff, which was an excellent service.
Environment/entertainment: I love the environment, it was a mixed crowd, good for all ages and colors, people were friendly, the entertainment staff was great, and I know it’s very hard to try to engage people to participate in activities, but they did their best, I love them. The beach was great, nice hot tub. Location was great, close to airport, on the strip and close to most activities.
Overall: This was nice place to stay overall; they just need to train all staff on how to treat customers, maybe Trudy, Sytandra and Junior can do the training for them since they are the best. When I do return to Jamaica, I will go back to the hotel, because I had a good experience overall.