Worst Place in Nassau. Stay at the YMCA instead
Anybody who likes this place must not have high standards. This place is a glorified Boy Scout Camp, painted like a McDonald's Play Land. If you have $400 to spend on a room/night, I would suggest ANY other hotel on Nassau. This is NOT above a 3 star, and could easily be a 2 star.
My partner and I stayed at Compass Point for one night. We arrived on Dec 8, for a nephews wedding at the hotel the following day, Wed. Dec. 9th. In July 2009 I contacted the hotel directly with some pre-booking questions. I was immediately concerned by the snotty attitude of the front desk. So much so, that after several calls, and rude treatment, I would only book through the wedding planner Anita.
Why she is not the General Manager is ridiculous. She seems to be the ONLY person there that gives a crap. During the wedding, this classy good looking 50-something woman, was working her butt off. She was sweating hard as she served drinks, made drinks, served food, cleared food, pretty much EVERYTHING, with very little or no assistance from any of the other staff. And there is a lot of staff here, too bad none of them like to work, and are so often unpleasant.
This place is a good deal, if you were paying $85.00/night. And there ARE hidden fees, so BEWARE!!! They also charged my credit card twice, once in August 2009. And again in October 2009. When I called the General Manager, he seemed pretty ill-equiped to handle the error, and the staff. Almost like he was afraid of them. Very weird.
With disgust, I called Anita to handle it because I hated speaking with him and the front desk so much.
Anyway, if you are planning a wedding, this place is okay, but ONLY if Anita is in charge. I would NOT stay here overnight. The food was VERY good, and Brendan the new chef from Atlanta seems very talented.
I must say, ALL the food we had here was excellent. If it was available. Check with your server, to see what is available, and what they feel like preparing for you. DO NOT make a selection, and assume the cook's feel like cooking it. Again, what we had was excellent, the dinner, the breakfast, and the wedding food.
Bar and restaurant service stinks, expect to ask for everything, at least twice, from an ashtray, to a toothpick. I was amazed that the bartenders had no clue when an ashtray was full and needed to be emptied. Again, two bartenders for maybe 10 people, but it felt like you were putting them out when you asked for anything. Expect eye rolling, and disdain from the entire restaurant staff. I remember the bartenders slapping down these cheesy, dirty placemats.
The two of us spent $275.00 at the bar/restaurant for dinner/drinks. Of course, when it came time for bed, (around 9:30, the kitchen closes at 10) we ordered some desserts to take to our room, but the only thing available was Chocolate Cake.
Back to the room conditions, like other posters, we also checked in and were just pointed to the room. Had one of the 3 front desk people showed us to the room, MAYBE the broken TV would have been noticed before we had to change rooms at midnight. And the night manager was miserable.
Maybe because we are gay they chose to give us the worst possible room? There were, after all, another 15 rooms available.
Maybe they just like to see how abyssmal the service can get before someone says something?
The room was very dated, crowded, and not very romantic.
The floor was dirty with sand.
The mirror was filthy, and there were cobwebs everywhere.
Something like food staining the TV screen.
The bathrooms are RV sized, with no real counter space, so be prepared. .
The "safe" didn't work.
The clock couldn't be set to the proper time.
Neither of our two keys worked, and so the room couldn't be locked.
All of this we didn't care much about, as there were really no other guests, and we weren't ever far from seeing our front door.
Again, this was 400.00 per night? This "funky place" was worth $85.00.
Hidden fee number 1: $35.00/night "Housekeeping Gratuity".