Going beyond the expected
By A Yahoo! Contributor, 12/30/07
This was a great experience! When I needed something done, the staff went beyond what I expected. The front desk staff person always had a smile.
She moved me to a room of my request, despite the lateness of my arrival, to accomodate a special need.
Further, when I needed to know about local food, not only were suggestions made; but menues and maps were avialable. Again, going beyond the expected.
Would I go back, of course, and when I did, they even remembered my special request, and welcomed me back warmly.
I could go on and on, but neeedless to say, the impresson they made was the right one.