Dirty room and no help from management!!
We stayed one night at the Days End in Durango, CO in July 2006 and we will NEVER go back. We arrived around 11:30pm from a long day of driving to find no one on call and our key in an envelope stuck to the door. Once inside our room it was apparent things were not as advertised. The door to the bathroom would not close and there was major water damage next to the toilet. The �bath towels� were 2� x 3� and paper thin. To make things worse when we pulled back the sheets on the bed there were eyelashes and pubic hair scattered throughout the bed! Needless to say this was unacceptable, but there was no one on call to help us. So we slept in our sleeping bags on top of the bed. The next morning I went down to the office where I expected to find a little customer services. I spoke with Laure Johnson the manager of Days End and told her my story. It was obvious she didn�t believe me and she told me that she could give me a �slight discount� on the room. I asked her how much the room would be with the �slight discount� and she told me $110 which was $17 more that original quoted! When I asked her to please reconsider Laure said �I have a problem with your story because I know that our maids change the beds�. She was completely unreasonable and refused to exercise any amount of professionalism or customer services. I would NEVER stay at Days End in Durango, CO ever again. Unless you like sleeping in other peoples dirty sheets and stripping your skin with sandpaper bath towels I would recommend you look at other accommodations in Durango, CO. Good luck and happy travels!