Bait and Switch
By A Yahoo! Contributor, 3/4/05
I reserved a non-smoking room with two queen beds. When I arrived at about 4:30 in the afternoon they said they had only smoking rooms with two beds. They said that reservations made over the internet did not guarantee that you would get what you asked for, or even what was printed on your internet confirmation. We ended up in a non-smoking room with only one bed and a couch instead of two beds. We did not get any reduction in rate for having one less bed. Overall, a very unpleasant experience.