Times change and so do owners.
We were repeat customers, my wife has been two other times, myself once. The ownership changed hands at the end of 2006 and you can notice the difference. Although I think the service has always been a bit hit and miss, even with the previous owners, there used to be a certain casual friendliness. I guess some would like it, others would not. The staff seems to be more young/new than tenured, and somehow don't always get it. For the luxury price of the property I suspect most will be expecting more.
The property itself is spectacular. You would feel as if you were in Tuscany with the beautiful buildings and surroundings. The down side is it's proximity to Highway 12, which you will always hear with the windows open.
The other miss was the food. The dinner is good, especially if you don't want to travel into town, but the breakfast has taken a definite hit with the new ownership. On our third morning the breakfast was especially poor. This is something of a shame since this used to be one of the high points.
I can't say as if we will be repeat customers in the future. Time will tell, but I think our lodgings will be different for our next year trip. If for nothing else but to try out the competition.