SpringHill Suites Flagstaff, Flagstaff

This hotel was beyond disgusting. The photos on the website are misleading. We checked in around midnight. Our room had crumbs on the floor, mold in the shower and other peoples hair on our bedding. We quickly called to have our room switched and to our dismay, the next room was just as nasty! We slept on the cleanest bed with not blankets...just sheets and our own pillows. The next morning we left without even showering because the bathroom was so gross. I do not recommend this place at all. Please take your money elsewhere.

In all fairness, the SpringHill Suites in Flagstaff, AZ is a very nice *looking* hotel. The rooms (2 queen beds for us) are spacious at first glace. Walk-in closet, sofa and desk work area, nice modern bedding and inviting in-room color scheme. However, there is very little wiggle room between where the flatscreen tv stand (when you aren't hitting your elbow on it) is and the corner of the first bed. Same goes for the bed nearest the windows/heater; you have to inch your way to move around. The longer we stayed in the room (granted, we only stayed for one night just to sleep during a roadtrip), the more I noticed the stains on the walls in the bathroom and near the sink. I'm a huge advocate for workers rights and wage increases, but what kind of employee misses cleaning HUGE coffee stains off of the wall and table?!?! Next, I was shocked to notice just how LOUD the hallway is. The walls are so thin and voices carry so loudly that it felt like complete strangers were having their conversation in our room! I'm sure part of this is attributed to how rude people are when they're traveling (I was on the road for 3 weeks, so I should know!), but it's obvious this hotel had a humongous makeover, but wasn't renovated/retrofitted as is befitting a hotel of this status. What I mean to say is that most Marriot hotels are in the top cost category. Call me crazy, but is it so wrong to expect a reasonable product for our money??? Lastly, the continental breakfast offered is kind of a joke. The food is absolutely edible, and the eating area is alot larger than other hotels. BUT, trying to eat at a decent hour (8-10am) was absolutely impossible! It was like a cattle call - every single guest from each floor had to get their waffle and juice at the exact same time! Not only were the guests the problem, but there was only one employee (poor guy) who had to clean and replenish the entire area by himself! I really don't think it's at all unreasonable to expect a clean and quiet room, with a bit of breakfast included in the morning, and adequate parking near your room. I usually stay at other hotels near Beulah when passing through Flagstaff, and I'm really unsure as to whether or not I would stay at this SpringHill again. As I said before, this is a nice looking hotel, but a few too many cons for a few extra Mariott rewards points/the price of one night.

the hotel is beautiful, very modern. We came in late, and they took care of us quickly and cheerfully. Our room was fantastic. A very peaceful night, and free breakfast.

The place looks amazing and we were very excited to stay here. But extremely poor service and rude staff (plump lady at the reception at night) made our stay very unpleasant.

Even tough it is continently located in middle of everything but it needs to upgraded, furniture in the rooms is very old and used. Bathrooms were dirty and had smell.

You guys dont like the hotel do you well it was fine.So dont complain about how bad it is,and if you dont want too stay there then leave to your 5 star suites.

The room smelled, the beds were the most uncomfortable beds I had ever had in a hotel and the ceiling of the shower was covered in mold and mildew. I dont know how this hotel stays in business.

Our son's baseball team played in a tournament over the 4th of July weekend. The parents all wanted to stay together at the same hotel, so through the tournament organizers this hotel was recommended. We opened the door to our room and nearly passed out from the smell of mildew. I wanted to leave right there, but everyone had already checked in and I didn't want to sound like a whiner. It was late, so only my son took a shower. We went straight to bed. The mattress was horrible. Everytime we turned over, we could hear springs bouncing. That morning I looked at the mattress and was grossed out by the filth. It actually looked like someone had thrown up on it. I went in to take a shower and walked right out. The mildew on the walls and ceiling were disgusting. I got dressed, packed up and we left. I later found out that the other families were just as disgusted, but felt obligated to stay because everyone else was sticking it out. We had only 5 analog channels avalaible, and found out that the other rooms had digital with more channels. I will not ever return. This hotel grossed me out so much, I am hesitant to check into another one for some time. I definately learned my lesson that I need to check out the hotel first on-line and not take the word from organizers of any activity again.

The hotel is in need of repair and cleaning. The hotel lobby area behind the counter was strewn with needless clutter and not professional. The two beds in our room need to be replaced as they were very uncomfortable. When we visited it was snowing. Only a portion of the parking lot was cleared. The parking lot was dirty and the strewn with trash.

The hotel is in need of repairs. Our room was somewhat run down, and the mattress was no good. I wasn't comfortable. The air didn't work well, we were either to hot or to cold. We think we'll stay again here, because we like the suites and the pool was nice and warm. But than maybe we'll look for another suit in another hotel. We are undecided....although housekeeping did a horrible job on making up our room. Yeah this hotel is so, so. You have to pick and choose what you like and can settle for.