Buffalo Bill's Resort & Casino, Primm

We used to like the place. We would get free room deals in the mail all the time. Except it's not free. They charge a security deposit and don't give it back. We had 2 rooms and got charged twice. Was told by clerk at desk it would be put back on our card in 2-3 days. Bull. I have called 3 times and each time they say they will call back in72 hours and never do. Finally talked to a human and yelled his ear off. He said he would take care of it. Still waiting. They lie and rooms are not free and I am, getting ready to post this on facebook because I want everyone to know they are scam artists. I am going to tell everyone I know and maybe even take out an ad in their local paper .

I had a hard time narrowing down one major problem. First I was going to talk about the fact that on a Sunday afternoon, it still took us over an hour and a half to check-in. Or that once we did, they didn't have the refrigerator we had specifically requested on our reservation. Then I thought that safety issues would be a concern, like the fact that on the fourth floor, our air conditioning unit was partially pulled out of the wall (something I found in other posts on this and other sites) and we could reach outside through the opening. Of course the poor air conditioner had to work pretty hard, not just because of the opening mentioned above, but the fact that the window was wedged partially open with no screen and would not close no matter how hard we tried (careful with the kids!). There were also large patches of missing ceiling tiles throughout the casino. We also looked in vain for a do not disturb sign for most of the week. Half the doors in the casino didn't work either (they had signs on them, so they obviously knew they were broken). Maybe, since you're reading this, you could explain why the area in general has some sort of curse. We had three flat tires between the two vehicles in our party (closest repair is Vegas - 40mi). And I found two other victims of the curse in the parking lot trying to change tires too. Then there was the SMALL overcharge to our co-worker's room. After breakfast we tried to pay, but the computer system was down. So they charged the Grand Slam breakfast to his room.... all $7,500 worth (QUITE A GRAND SLAM!!!). Of course they weren't allowed to remove such a large charge without a manager, even though they had made the mistake! So he had to come back that night to have the charge removed. We tried to pay for ours with cash (for obvious reasons). But they couldn't operate the cash register, so the poor server had to pull money out of his own pocket to make change, everyone else had to have exact change. At least Denny's was open though, aside from McD's everything else was closed for the whole five days that we were there. There were also all sorts of other small nuisances during the time we were there. Eventually I narrowed it down to one major problem. The one MAJOR THING that oddly proved to be the biggest problem was the lack of a bathroom fan. Yes, the lowly bathroom fan. (If you are squeamish just stop reading now) It didn't seem like a problem, until our little "adventure" at the GREEN BUFFET over at Primm Valley Casino (also owned by Terrible's). My fiancee and I both came down with a serious case of food poisoning. At one point in the night my fiancee complained that she was so dizzy and light headed that she was afraid she might pass out. We couldn't leave the room for two days. Unfortunately the only pharmacy in town is the rack of pain killers in the gift shop. Thus with two people who spent two days spewing from both ends, the lack of a bathroom fan became..... an issue. We recovered well enough on the third day of our "adventure" to check out early, tell the lady at the front desk that we would never come back to Primm (EVER!!!), and carefully make our way back to Orange County (our stomachs were still iffy after three days). One good thing though... the bed was quite comfortable for the two days we were stuck in it with food poisoning! Additional Tip: Carefully read the other reviews, many of them give the casino 3/5 stars, but then go on to explain how horrible it was.

There was no heat in the casino, and what heat there was in the hotel, the registers were so noisy we couldn't watch tv and have heat on at same time. We froze to death the whole time we were there. The rooms had not been cleaned; there were no towels; no extra blankets (the temp. dropped to 30 degrees one night); had to walk down the hallway on first floor to get an elevator; and the buffet was closed. It lived up to its name-Terribles

it is what it is. however, got comp tickets for coaster and other attractions. the food court is hella convinient and the coffee shop is cool. got some nice deals at the outlet mail which was my purpose of stopping there to begin with.

everything was good except the buffet right after friday night fights there were like three dishes to choose from no barber in the whole town

I really love going to Buffalo Bills however, I wanted to make reservations for Wed. 2/24/10 and the rates I was quoted were $199.00. I am so disappointed because we have stayed there so many times and have points, but do not want to use them for one night. $199.00 is too much for one night when we stay there all time....thanks anyway, going to say across the street for $24.00....Oh Well,

Going for mothers day weekend. Hoping we have a greay time. Really looking forward to it. Staying at the Primm.

VERY CHEAP AND LOTS OF AMENTIES BUT YOU DO NOT GET TO ENJOY YOUR STAY AT ALL AS EVERY ONE THINK YOU ARE STEELING THE ROOM FOR THIS PRICE .THEY EITHER DO NOT LET YOU SLEEP WELL AT NIGHT .customer service is almost non existant and the waitline is very long..if you like government housing may be give it a try otherwise there much better deals around ...I would not come back even if it is for free and you will not too after a sleepless night

Major Complaint about facility. Arrived on 04/25/09, waited approximately an hour and a half in line to check in. No one than 3 attendants at any given time, and they would take a guest or 2 and leave their stations for long periods of time, leaving no more than 2 attendants at any time. No smiles extremely bothered and rude because we were there to check in. Slapped the guest room cards on the counter and said next. No sorry for the long wait, your room number is no smile, can't imagine why you are filing bankruptcy.. Several other items, the girl at the 21 table that was not being played was sleeping, the people pushing the carts through the casino floor should use manner and not try to run you down with the cart, saw a poor woman fall and no one stop to see if she was ok and say excuse me just push right on by,the restaurant waitress was extremely hard to understand (foreign accent) and quite rude when I could not understand her. We will not be back the atmosphere has changed so drastically and the employees are so rude we can find somewhere else to enjoy our vacation. Could not wait to get out of there, will not return.

ARE ROOM WAS VERY CLEAN ..THE FOOD WAS GREAT MY HUSBAND AND I WILL ALWAYS STAY AT BUFFALO BILLS WHEN WE GO TO STATE LINE CANT WAIT TO GO AGAIN HAD THE BEST TIME ......