Daddy O Hotel, Miami Beach

there was smell and mildew on small furniture. i saw some ants in the room. the hotel was okay. the food was great. the service was great. i wouldn't stay here again.

This hotel had extremely poor service (the rooms were okay, its just the service), when we checked in at 3pm (this is check in time, but they do not have rooms ready at this time, you have to wait an additional twenty minutes) they did not have the double bed room I had requested and confirmed by phone the previous night. The desk clerk argued with me and pretty much concluded that I was lying about my call, this is after she attended to a customer who had gotten there a good 5 minutes after us). We couldn’t get refund because we bought the room from price line, so they gave us a king room with a rollaway (this is after the desk clerk got off the phone with another customer saying they did not have any rollaway available). When I asked to talk to the manager, they said the manager does not work on the weekends (a hotel is a 24 hour operation, not a 9-5 job), this was 3pm, I would have understood if it was late at night. Overall the rooms were okay, but I would not recommend this hotel because of the awful service.

The rooms are tastefully decorated, and spotlessly clean. The breakfast buffet offers a varied and deliciously fresh choice including fruit, bagels, waffles and muffins, and hard-boiled or scrambled eggs were available on request. The outdoor pool is within easy reach of the accommodation although it may not be free from minor debris. I should qualify the following comments by pointing out that the Bay Harbor Inn is run as a training facility by the Johnson and Wales University, and many of the hospitality staff are students. The first problem we encountered was during check-in when my disabled partner was left to wait on the porch during a torrential thunderstorm and I had to carry our luggage across the street to the accommodation. During our stay I found the breakfast lounge locked shortly after 7am when it was supposed to be open. After contacting reception to enquire if there was a problem I returned to find the lounge had been opened and was told by a member of staff that it had been open all morning! None of our attempts to contact the food and beverage service at the hotel by telephone were answered. We also encountered problems when I visited the London Tavern attached to the Inn to request that the patio doors be opened to allow my disabled partner to enter for dinner. We were advised that "We keep those doors locked"! I suggest that if you value courteous consideration you seek out the senior staff members and avoid the student hospitality staff. And don't come here if you are disabled. Be prepared to order food to your room unless you are well-able to afford additional expenses.