The Lofts at the Mountain Village, An ASR Lodging Property, Park City

I paid $1,045 for 3 nights here in a modest room to attend Sundance. I had no heat for the first 24 hours. I complained and was told that I was lucky because they had "upgraded" my room. They refused to give me even a partial refund and were surly at the same time.

We thank all review for posting their comments. My apologies to the Cook's for their experience in their unit. They were put into a unit under repair by mistake. I am researching the situation more and will contact them directly. For the other issue, I remember this family and it was unfortunate that we were not able to put their families together. That fact of the matter was, the families book independently of each other. We have two buildings and one family booked a unit that was exclusive to one building and the other family booked a unit exclusive to the other building. And they were for different dates that overlapped. It was the Christmas week and we were not able to move them as much as we wanted to. Thank you for your comments General Manager Lodge at the Mountain Village

This place is comically bad. I made a list of things that were terrible about the place. A leak in our bathroom ceiling, the oven would not turn off, W/D not working, coffee pot not working, the door jamb splintered and broken from a previous forced entry, floor tiles in the kitchen broken, exposed tack strip (=nails in your foot), fireplace not working, air conditioning unit still installed in window (=HUGE heat loss), lights not working...unbelievable. I called maintenance 3 times before anyone came to handle just the life-safety issues. I spoke with the manager twice. She informed me that it was a mistake that we were in the room we were in--it was not supposed to have been rented at all. I asked for a discounted rate. She said, no, and that she'd comp 2 nights of our next stay. Wow, what a deal, too bad I'll NEVER go back.