Rude and Mean Spirited Front Desk
Read 10/27/07 review... it is the same experience I had and it is 3 years later! The lady at the front desk was reading a catalog while I waited; I think she may be hard of hearing, but I should not have to shout to get her attention. My reservation was lost? Not in the system, perhaps the 50th HS reunion I had flown 1000 miles to attend was next weekend??... she was pretty sure of that and that I had made yet another mistake. I asked that she call the hotel where the reunion was to be held, they verified that it was indeed on this date, that I had not flown the 1000 miles in vain, but SHE SCARED ME TO DEATH WITH HER SUGGESTION. Who would do that? It turns out my husband had read these reviews on this hotel and had booked me in the hotel across the street, even though he did not tell me he had switched. But, the good Lord was looking out for me on this one. Run, run away from that place as fast as possible The Cornerstone people( where I am happily residing now) are terrific. Even helped me walk next door and retrieve my luggage from the Artist's Colony. The "new" owners@ the AC of 3 years are no better than their employees. Snooty, rude, not helpful, almost vindictive. Worst customer service I have ever encountered anywhere... and I have traveled all over the world. Even the French are more polite.