Grand Marquis Inn, Wisconsin Dells

I booked a room here online for the weekend, and the person I was going with was hospitalized earlier this week, obviously requiring a cancellation of the trip. I emailed them before the 72 hour cancellation deadline explaining the situation, only to get a response asking me to call. When I called, I was told that since I called after the 72 hour cancellation deadline, I could not receive a refund. After 5 minutes of complaining the woman told me that if I was able to provide proof of hospitalization (seriously?) she would refund my money. So I told her I would fax or email the "proof" after I hang up. Then she changed her story and said I could use a portion of my deposit towards a new date. No thanks. I'll just file a complaint with my credit card and book somewhere else. It's a shame I never got to see the place due to the greed of it's owners.

We LOVE this hotel! It is clean, the staff is FANTISTIC and we love the pools. You also can't beat the price. Great for young kids -- and the whirlpool rooms are great for adults! We go so often we feel like family!

My young daughter and I have stayed at this hotel twice and LOVE IT! The prices for the guest rooms are fantastic, the rooms are CLEAN, the pools were clean and not overly chlorinated (my daughter has very sensitive skin and didn't have any problems), the toddler water-park is perfect for younger children, the staff was very helpful, the location is great...by far the best value for your $. Because we saved so much on the hotel room, we were able to experience a lot of other things in the Dells which we would have cut out of the itinerary if we had stayed at a pricier hotel. The hotel had numerous discounts available for the Dells area, including restaurants, attractions and discounts for Mt Olympus theme park! We had a fabulous time and can't wait for our next stay at the Grand Marquis!!!

Love that it is very affordable, not too big and off the "main attraction" road. Have been going there for 5 years now, have other family members staying there too, accomdates everyone's needs for a great time

Be warned if your kids have even the slightest sensitive skin the chemicals in the pools are extremely strong. My daughter has a bright red face and a rash on her body.....

HANDICAP WHEELCHAIR ROOMS A JOKE - BAD FOR DISABILITY I booked a handicapped room at the Grand Marquis and was assurred the rooms were wheelchair accessible. I asked sink height, table height info, if i could roll under, etc... the said all Accessible WHAT A JOKE.......! 1. bathroom sink tiny, and against a wall, you had to make a 45 degree turn inside bathroom door just to touch sink. I couldnt even get under it in my powerchair because a wall butted up against sink. it was like it was made for a little kid. there was NO SINK TOP to put stuff on to get ready in morning. id give design a F 2. the table in room was a pedestal table, no wheelchair could get under it without feet hitting pedestal. All they need is a 4 leg table at a 35-36 inch height and any wheelchair can roll under easy. 2 of the most basic needs failed. if your in a wheelchair and need a accessible room, RUN AWAY FROM THE GRAND MARQUIS

WHAT I DISLIKE ABOUT HIS HOTEL WHERE THE POOLS,SPA,WHIRLPOOL AND THE BLUE LAGON FOR THE KIDS THEY WHERE VERY DIRTY NEEDS SOME TENDER LOVING SCRUBBNG AND SOME CHOLORINE POOL, SPA ,WHIRLPOOL AND KID BLUE LAGOON VERY DIRTY .I LIKE IT WAS NOT THAT NOISY BUT WOULD THINK TWICE IF I WOULD STAY THERE

Storm went through!!! NO back up generators!!! Full house!!!(no Vacancies) Heat outside in 90's all day !!!1 No light s in hallways for over 4+ hours, Hallways always hot also elevator, from the start of trip. Rooms very, very hot&stuffy!!! people stuck on elevator(s) People complaining..... Pitch dark except for EXIT lights Were told happens all the time from management/owners that lives establishment Would not give customer service.....owners said" It's an act of God...... Lights on all around us at other hotels.... Too Many hotels to chose from for "BETTER" customer service WE were told by other clients staying in the hotel Very, very awful & inconvienient night.......will stay somewhere else nexr time!!!!! You pay for what you get.....

We loved it, there was someone at the desk 24 hrs. and the helped us with whatever it was that we needed, they treated us like we were the only guests in the hotel, and there were plenty of attraction nearby. the offer their full out service, if you're thinking of going to the dells, you should check this place out and they'll have you hooked as soon as you walk through the doors.

We had a great time at the Grand Marquis. Our daughter is four years old and way too little to fully appreciate most of the mega-size waterparks in the Dells. The ammenities at this hotel were just the right size for her. Highly recommended for families with small children. Clean rooms, pleasant staff. Overall a great experience. We'll be going back this winter.