The only 4 Star Hotel in Glendale
The hotel itself was easy to find. I wasn't impressed with the front desk staff. Very hard to understand them. The room was clean, but did not smell all that great. The housekeeping was very willing to provide extra shampoos/etc..
We had reserved the room online, and purchased a package that would give us tickets to Universal Studios. When we got to the hotel, their tickets were expired and they basically told us to pay out of pocket and they would reimburse us. When it was time to leave and the bill was debited out of my bank, they did not reimburse, so I had to contact a bunch of people to get it straightened out. And we paid an extra $15 a night to park our car there!
Basically being the only 4 star hotel in Glendale, it is nice, it's clean, and it is close to everything BUT, they could work on their staff a bit and could work on communication between the staff regarding billing. The restaurant staff is INCREDIBLE! Very nice people and willing to go the extra mile.