Hyatt Harborside at Boston Logan International Airport, Boston

What were we paying for? It was very expensive and did not include anything! Parking was outragious at 32 per day! The only place to eat there was very expensive although the food was excellent! Bottles of water in your room were offered at a whopping 5$ a pop! We soon realized that we were not even going to think of picking up the room phone and calling the front desk for anything. I did not dare to use the complimentary "or not" soaps, toothpaste, etc. for I had this sickening feeling that there would be a rediculous charge for these usually free items. We were vacationing, therefore we were dressed casually. The staff constantly treated us as if we were in the wrong hotel by asking questions that seemed somewhat degrading. Though we had been there for a few days they acted like we just walked off the street and were trying to squat the hotel. It was obvious because we were not in suits and ties, and dressed to the hill, that we were not up to the standards of the staff. For 200 or so a night, I felt ripped off and humiliated by the staff. A Holiday Inn would have suited me fine, at about half the price and a nice free breakfast to boot! No free breakfast here! The perks were, the view on the harborside! It was a beautiful city scape at night across the harbor. The other side was just a homely view of the airport which was surprisingly quiet and didn't bother us at all. The faucets leaked constantly and wouldn't shut off all the way. I can't imagine their water bill! The room was nice but certainly not what I would have expected at this price. I've stayed at other places much nicer and less expensive with many more amenities. To make it worse my billing was messed up and I had to deal with having charges removed from my credit card! Urgh! I'm not sure I would stay here again even if someone put me up here. I wanted to relax and was just made to feel like I didn't belong because of the treatment from the staff. Another issue was that the cleaning staff could not speak english and when we ran out of TP in our room I went to one of the cleaning staff and it was obvious that english was not understood. I pointed at the toilet paper and she gave me a roll. Overall review, don't waste your money!

I don’t usually raise my voice in the lobby of a hotel, but the arrogant and pompous demeanor of the Front Desk Supervisor and Staff was unbelievable…! On the first night we were “down-graded” from a room with a king bed to a room with two double beds. We did not find out about this until we took our luggage to the room. They did not tell us about this at the desk when we checked in. When we called the Front Desk to tell them about the mix-up… we were told that (The Travel Company) made an error and sent the reservation as two double beds. We called (The Travel Company) to verify what we had booked and they confirmed that we had indeed booked a “king” room, “harborside” and that is what was sent to the hotel. (The Travel Company) placed us on hold while she called the Front Desk at the Hyatt Harborside and when she came back on the line she told us that there was nothing she could do… to contact the Front Desk about a possible change on the following night. When we contacted the Front Desk we were told that they might be able to get us a king room the next night. So, the first night we got very little sleep… in separate beds… The next night the hotel made a very big deal about giving us the room that we had originally booked, almost as if it was an “upgrade” to something better. I asked for compensation for the first night in the form of free parking for the entire stay… 5 nights ($32/Day). The Front Desk Supervisor agreed to 1 night free parking and stated that was “more than enough” to cover the inconvenience… and restated that the hotel did “not” guarantee room types in a “condescending” manner. If you book and pay for a trip in full a month in advance, then you should be entitled to something “better” if what you booked is not available. This has always happened in every hotel we have stayed at from London to Venice and New York to San Francisco. I have never experienced this kind of treatment before We should have been upgraded to a nicer (king) room… with all the amenities on the first night. To make matters much worse… the hotel did NOT even live up to its very “expensive” price tag…! We found numerous deficiencies in the accommodations… • The shower head had rust and mold on the water outlets. • The grout in the shower was molded. • The intake vent on the HVAC Unit was extremely rusted. • The relay on the HVAC unit made a very loud clunking noise when it turned on… from a dead silence. Enough to wake you from a sound sleep. • Once the HVAC unit was on it made a constant surging groaning noise the entire time. • The HVAC intake panel was falling off the wall… held on with wood screws hanging half out of the wallboard. • The vent in the shower ceiling was molded and rusted. • The trash can in the bathroom had a big chunk out of the side. • The hot water handle fell off the bathroom sink and the water ran for 3 days before it was fixed. • The toilet seat was about to fall off the toilet… fixed on the first night. • The bath mat had stains on it. • The wallpaper was pealing off the wall in the bathroom. • The shower curtain was torn and frayed at the base. • The shower curtain rings were cheap wire utility rings… most stretched out and left open. • The shower curtain was misaligned with the liner… hanging loose in several locations. The funny thing is the egotistical and snobbish staff at the Harborside seems to think they really have something “special”… with their condescending airs and superior demeanor… I can list numerous examples of hotels where we have stayed that know how to do it “right”, and make the guest feel “special” and “right at home” while away from home… the Hyatt Harborside is definitely NOT one of them. If you have extremely deep pockets (more money than sense) and “quality” is NOT important to you… then stay at the Hyatt Harborside, Boston, MA.

I got married at the Hyatt Harborside Hotel not too long ago. The major attraction was none other than the marvelous review. The biggest challege I faced was from our lovely Catering Manager Amy Stroope. Good Luck if anyone plans on getting married there nad gets Amy. Let me give a little hint of what was experienced. Let's say she took notes on what was requested but didn't follow through. Let's say we discussed adding or removing something from the dinner menu another thing was done. Other than the dealings with the catering manager, I would recommend this place. It ws unfortunate that we had to 'deal' with such a person and made it very difficult for us to get what we wanted (which was much) but other it is what it is. Nothing will ever beat that view that I recall seeing that night!

I didn't even stay at this hotel, but just from the reservation process got a very bad impression. First, they charged the entire cost of my stay as a downpayment on my credit card, 2 months in advance. I was not happy about carrying the entire balance on my credit card 2 months early! Then, I decided to cancel 6 weeks in advance and was told I'd be charged a $25 cancellation fee! In my experience cancellations well in advance are not subject to fees. It is taking numerous phone calls to fight this issue, and I was just told the person who was supposed to resolve this by today is now on vacation for a week. I was told the $25 cancellation fee is a Hyatt policy, therefore I will never make a reservation at a Hyatt hotel again!

I frequent Boston on business trips and usually stay at this Hyatt. I find it in a very convenient location and there free shuttle a great value since I don't have a car. You simply call the hotel and they will come get you. They remodeled it not too long ago so it's nicely decorated also , with aguably the best views of the boston skyline. The staff is always so attentive and friendly. The Grill which is inside the hotel has makes an angus beef burger that melts in your mouth .and a creamy dip for the fries you must try(!!forgot the name) but probably not good for you though.lol. If I am there on weekends I take the 10 minute water taxi over the harbor into the city... 2 for 1 beers where on the other side :) It's convenient because it's right behind the airport (though you don't hear any planes at all) . If you are business traveler or just need a convenient,beautiful hotel near the airport but accessible to the city and see other boston attractions ,then I think you would like that hotel alot. I find it a great value for me

The shuttle from the airport took us 40 min's to get and 4 phone calls, we froze shile waiting. The hotel did upgrade us to a a harbor view which was nice. The view was good, the room clean and the bed was great. The walls were thin, door slammed very loud, we had to wear earplugs to sleep. The only place to eat in the hotel was very expensive. We skipped supper and ate cookies. The water taxi is right behind the hotel and the ride across the harbor was fun. We brought food back to the hotel to eat. A burger at the hotel was close to 18.00. The price of the hotel was very expensive for what you got.

Just great !! I had the pleasure of staying here and everything from the service to the food was excellent for an " airport" hotel. The amenities are great and the restoration really made the hotel greater one in the Boston area !

Likes: Descent rooms. Nice waterfront view. Dislikes: Apart from the noisy A/C/Heater unit, this place was a rip-off! For the amount I paid per night, I would think they could at least give FREE local calls. On the contrary, I got charged for local calls! They don't even tell you until you get the bill. High-speed internet & wireless was NOT FREE ($9.95 per day). Parking was also $32/night, which is ridiculous! (At least have some kind of discounts) They charge for everything! I paid $299/night for what? So make sure you ask about everything before booking here. I will not stay here again! Had much better experiences at other hotels. Next time, I might just even consider staying at a Motel 6 first; at least they have free local calls, parking, and internet.

Parking in their lot was $30/day. Coffee"pot" in the King harborside room ($350/nite) was a 1-cup machine. I've never seen this - even in 2 or 3 star hotels. All the attractions/entertainment/tours, etc were on the other side of the harbor, so you had to drive your own vehicle, repark at the hotel for $30, take a cab, catch the subway at the airport, or ride a water taxi across. Some guests waited 45 minutes for cabs. (We had a very bad experience with a cab driver, but that wasn't the Hyatt's fault.) The water taxi was great. The good things - the concierges were very helpful, the receptionists were nice, the fitness center was great, the views were fabulous, the bed and bedding were awesome.

Because of weather delays in Boston, I missed my flight to Portugal, and I had to turn around and come back to California. Through all the commotion of missing my flight and returning home, I forgot to cancel the hotel reservation I had made for the return part of the trip. I remembered I had made the reservation two days before I was supposed to use it. So I called up Yahoo! travel to cancel it, and some Indian or Pakistani guy (whatever he was, he could barely speak English) told me that I was being penalized the cost of one night's stay because I hadn't cancelled three days in advance. I got no refund for the plane ticket that didn't get me where I was going, and I was charged for a hotel room I didn't even use. Real nice. Unless you update your cancellation policies, from now on I will use Yahoo! travel only to determine what flights and hotels I want to use, and then contact them directly.