BEST WESTERN East Towne Suites, Madison

The place was very nice & clean. Our room was non-smoking but had a strange smell. Kids loved the pool area. The free breakfast was simple but good. The man who worked the breakfast area was very nice & funny. Watch out for customer service. NOT good! I used the online service to make reservations. When I called to confirm they were never sent to the hotel. The lady that answered WAS NOT friendly at all. She did get me a room for 2 night. When we got there, we only had 1 night. The person on duty booked us for 2. When we got back from our outing the next day, we could not get in our room even though our stuff was still there. I went to check it out we were only booked for one night. grrrr! But, they let us keep the room. I just wanted to relax for a couple of nights, not worry about if we had a room or not. Double Triple Check your reservations! I am not sure if I will go back. I am glad the rest of the stay was good.

Room was very big, the staff very kind great hot breakfast in the morning with a cook that sings hotel keep up very well in a nice area with nice people every where from front desk staff to maintenance and cafe

Room : Shabby , stained couch. Messed up reservation and billing. Room Reeked of some scent which gave me a headache. Room ameneties were very nice and complete. had an exercise room. Very quiet.

We stayed at Best Western East Towne Suites in Madison for $79.00 per night. The room was very clean and smelled very citricy. The price included free breakfast. The breakfast was very good and the selection of food was good.

We made our reservations at least 8 months in advance and confirmed them twice on the phone and once in person only to get there and find them all messed up. We had people in our party sleeping on the floor and we had to take a smoking room (which is hard to do for non smokers)!! The lady at the desk started our check in process by telling us how much she hated her job and did not want to be there. In the middle of our reservation she asked another employee to go get her cigarettes because she needed one bad. The manager on duty was a little more professional but did nothing to make the reservation correct. Every member in our party (we had 5 rooms) had at least one negetive experience with the front desk staff. Our group decided to hang out in the lobby (because there was a group of us and we did not want to distrurb sleeping guests and our rooms were all smaller than they were supposed to be). We were all adults and just hanging out chatting when the night girl yelled at us and told us we needed to settle down. I guess she wanted us sleeping because we were in no way loud or obnoxious!!! I would not recommend this place to my worst enemy! The gentleman in the breakfast room was a pure delight!! He loved life and his job (I think he needs to train the rest of the staff at this hotel).

Checked in after driving 6.5 hours expecting to find a room with two beds (booked 4 people through Hotwire) and instead found a queen and a hide-a-bed. The manager on duty, refused to change our room unless we paid an additional $20.00! Called Best Western and they talked with Seth and told me that they agreed his customer service skills were lacking but that they weren't able to tell him what to do. Hmmm, corporate has no control over a hotel manager??? Called Hotwire and they didn't get anywhere with the manager either. The worst thing is that we booked this hotel for our return the end of the week and it will be under the same conditions because all Hotwire rooms for this hotel are 1 queen and 1 hide-a-bed. Seth didn't even allow Hotwire to cancel our room for our return at the end of this week! I suggested that I would be writing a negative review and he said that it would only effect the $8.00/hr cleaning staff and put less food in their mouths. Passing the buck down to the hourly people? Not very professional.

staff are very helpfull and friendly and well come back next year really made the trip you cant go wrong going to this hotel the breakfast was perfect for my famly

I liked the pool and the location, and the full breakfast.

Elevators didn't work....Pool was closed....Don't bother with this Best Western. Many other hotels in the area.

We had to bring our small dog so we picked this "pet friendly hotel". The room was disgusting, rug was dirty and the bed pulled down from the wall. Furniture was at 20 years old. We had to stay 2 nights on the 2nd night I complained to the front desk and was told sorry but that's the dog room!! In January we stayed in the Westin Hotel with are dog and we had the most beautiful room. In addition the Best Western charged us an additional $50 for the dog. Never will I stay at that hotel chain again. I will spread the word to family and friends to never stay there also. Shame on Best Western for advertising "Pet Friendly"!!!!!!