Flatotel, New York

I liked that the people at front desk were friendly and helpful with directions and which trains to take to see sights through out the city. We were able to arrange a late check out. The location was with in walking distance to many attractions. I was not impressed with their continental breakfast. We also had to request washcloths in our room. The bench style wood along the sides of the bed made it hard to get in and out of bed. I think it was a little over priced for what it was. Had we had to pay for the room it is not some where I would have staid.

very small room, with very dated and grossly stained furniture. looks like this hotel has not had a room re-model in 30 years or so would be my guess. Can't beat location though, and beds were fine. Overall, I wouldn't go back, even with the "40% discount" not much of a bang for the buck. If I paid the full price I would have felt scammed and would have been furious, we got a 2 bedroom 2 bath (warning the 2nd bath doesn't have a shower, so everyone has to use one bathroom really) suite that supposedly usually goes for $700+, we paid around $400 and given the tiny room and poor state of the rooms, it was just shy of being an offensive price. I don't mind styaing in a dump, if I get a dump hotel price, but this is no bargain. Look around a little more before you decide to stay here. Next time I would pay a few extra dollars and stay at the Sheraton, which I am sure is 50 times nicer and only a little more than Flathotels "40% discount" rooms.

First, here's what we liked: 1) Location. It is very close to Time Square, Rockefeller Center, 5th Avenue shopping, etc. 2) The size of the rooms are really nice given other Manhattan options. 3) The bathroom was generally nice, though it could have used a railing for entering and exiting the jacuzzi tub. Everything else falls under didn't like. 1) The staff was generally clueless and borderline rude and major appliances were broken. We asked for a room away from the elevator so the guy at the desk gave us a room right across from one. Our first room had no hot water. Someone was "on their way" to fix it for an hour, making us late to an event. They have us a new room. With a broken air conditioner. It leaked onto the floor and soaked the carpet. It rattled, pinged and generally did not blow cold air. 3) The elevator situation. 2 for 30+ floors. Check-In and Check-Out times were nightmares. They also move slowly. 4) Lack of decor/ambiance. No real paintings or artwork to speak of in our rooms or in the halls. Nice thatched wallpaper, but it seemed like they'd start to make the hotel look nice, but then stop. Bed frame was nice, but the mattress was thin and cheap. Overall, pretty dark. Could have used more lighting. The cool looking lamps over the beds in the pictures don't put out much light and are very cheap. The doors rattle in your unit even when other people in other rooms open and close theirs. 5) No wifi. They did have high speed internet, but not wifi and you have to request a cable (which given the prevalence of wifi, most people don't carry around any more). 6) No quick checkout. Most hotels will now put your bill under your door at the end of your stay. That way, you can see the charges and leave quicker with doing little or nothing at the front desk. Not here. No tv checkout either. Everyone has to go to the desk. 7) No room service. The restaurant was closed the whole time we were there. In New York, you probably won't get it anyway, but who's to say? You should have the option at a nice hotel. 8) No baggage help. Most of the employees stand around. No help with doors, etc. I can compare this to my visit to the Roger Williams where people descended upon me from everywhere to ask to help me with bags, doors, hailing a cab, etc. Next time, we'll know to avoid it. You should too.

We chose this place because of the location which IS fabulous and because I thought it would be way nicer than it was for the money. I thought it very expensive compared to others like it plus the amenities were very lacking. I liked the fact that it had a kitchen but it was too small to do anything but make coffee. The living room was strange because one of the two bedrooms was cut out of it by means of a glass wall. That room had no closet and the bath was across the living room. and was not the full bath we were promised. The furniture in the living room was falling apart and miserably uncomfortable. The decor- there was none. The smaller, more private bedroom was nice and the bed was comfortable. It's bath was across the hall had the only shower. The lobby- awful. The staff could care less if you are there or not- Hello, I am standing in front of you and politely asking a question, so would you please not ignore me and and least look my way when you shrug an answer after you finally stop talking to your coworker about personal matters? The room cleaning staff was nicer but we joked about how many and what kind of towels we might or might not get each day. The breakfast was not adequate. The bagels were like grocery-store bagels.We only ate there once and brought things in after that. I will not stay there again. I will not recommend it to a friend. There are other hotels in the same area with better rates and nicer accommodations.

Visited the Flatotel for business this past December and Surprisingly (being used to Sheraton and Hilton located) I found this hotel to be not just a bargain but a revelation. Where was it all these years when I was paying $500 a night at these other places? My room was 1203, a comfortable King bed with a nice view of the city scape. Did not have to pay for internet. Staff was inconsistent in greetings (not many smiles) but Kendrick at the desk was damn helpful. Will definitely return this February. Clean room, great location-- GREAT VALUE!

this is the worst hotel that i have ever been in. i was there for 3 nights and i just wasted my money !

My friend and I stayed for only one night at the Flatotel and I thought for the price I was paying I was going to get a really small room. But surprisingly the room was a fair size and had a great bathroom. The room was very clean and the staff was very friendly especially when our airport shuttle didnt arrive the day that we were supposed to leave. The front door guys handled the problem and even talked to the shuttle company from their own cell phones. I would defently stay there again.

I stayed at the Flatotel for a long weekend visit to NYC at the beginning of June. We arrived Saturday morning, June 9th and planned on leaving our luggage with the front desk until we could check in later in the day, however the person at the front desk said he would check and see if a room was available for us to check in early. We were pleasantly surprised that an early check-in would be accommodated and we went straight to our room. Late Saturday afternoon we arrived in our room after walking around the city to get ready for dinner that evening. There was a letter addressed to a different guest with a box of cookies from Moda. We assumed that since we checked in early the paperwork wasn't checked and we just received another guest's letter and cookies and left it on the table. We went to dinner for the evening and returned around 12:45am. As we approached our room we thought it was strange that we could hear such loud voices that seemed to be coming from our room, but we assumed that maybe the walls were thin and that we were hearing our neighbors. We tried to open the door, but it was latched shut. Strange since neither myself or my friend were in the room. Someone inside our room opened the door and we asked why were they in our room. There were six people in our room sitting on our beds, eating the box of cookies the hotel had left as well as our snacks. They said they thought they were in their room; that they had forgotten their room keys and that the security guard had let them into the room. And they said, "Isn't this room xxx?" and we replied, "No, this is room xxy." They quickly left our room and apologized. I believe it was an honest error on their part, but I don't understand why the security guard who let them in the room didn't check the guest names before letting them into our hotel room. Sunday morning I reported the incident to the front desk and asked the gentleman at the front desk to check that room service or phone calls weren't made since we were not in the room. The gentleman working tried to get the manager so we could let her know what had happened to us but said she had stepped out and he said he would relay the incident to her and that she would contact us. We never received any response from management during or even after our stay. Upon checkout Monday I let the gentleman who we spoke with on Sunday know that the manager had never contacted us and he said the manager was out but asked that we share the incident with his supervisor. She took down my contact details, name, phone number and email address and again told us the manager would be in contact with us. Once I returned home I waited a week for any response from management and then followed up with a phone call and an email. Nearly a month later management has still not contacted us.

I loved this hotel. It was awesome, but I do agree with the other reviews, the staff do seem to not have a clue about anything. Other than that, we had a great time.

I've stayed here 5 times in the past year and a half and I am generally pleased with the quality of the accommodations. The front desk staff is relatively snooty and unhelpful but once you get past them, the quality of the hotel and rooms is quite good. Rooms are fairly spacious and well appointed with TV, internet (bring a cable or be charged $15!), a desk, and a king-size bed. Many of the rooms have great views, namely the odd-numbered rooms and the ones in the corners. The building is about 40+ stories high so the views on higher floors can be excellent. As for the location, that's another high point. The hotel is on 52nd between 6th and 7th so you are VERY centrally located. Central park is 7 blocks north, which is very convenient if you want to go for a walk or jog. And then Times Square and Rockafeller Plaza are also within 6 - 8 blocks, not to mention the great shopping of Madison Avenue. A few drawbacks to mention. First, a few minor things have been broken in my room, like the curtain pull and a hook in the bathroom. Minor inconveniences but some people are particular about that stuff. And then another issue is that the hotel sometimes books groups into the hotel, so you can sometimes be dealing with noisy neighbors...something that probably applies to most hotels. Overall, a very nice place.