Ramada Plaza Hotel Pine Bluff, Pine Bluff

My family and I took our one and only annual family vacation to go to our family reunion. We stayed at the location listed above with our 4 daughters. We picked this location because a lot of our family members were staying there as well and we have stayed at this location about 6 years ago, it was one of the best hotels I have stayed at and would have referred it to anyone that asked. If it wasn't due to the fact that we had 4 younger kids with us, we were tired from the long drive in and we were already settled we would have gone to another hotel. After this weekend, I would never stay there again or refer this location to anyone. Our stay was disgusting and very disappointing. The service was horrible, there was no air in the entire faculty; this does not include our room, the entire building including the rooms smelled really bad, the floors were stained, there were signs that said "ice machine/Vending" but there was no ice in the ice machines and there was no vending on any of the floors, the couch in our room was very nasty, the was mold in our sink, the toilet was running all night long, there was only two wall sockets that worked in the entire room and the worst of all is my husband and I killed 12 cock-roaches from the time we checked in until the time we left. We spent close to $200.00 for Friday and Saturday night, we told the person at the front desk all these complaints and he said he was not the manager; there wasn’t anything he could do to refund us our money or give us a discount. I have stayed at many of your Ramada Inn locations and they have always been more than pleasurable, clean and always a wonderful stay but this has been one of my worst experiences ever. I also contacted the local health department due to the infestation of cockroaches.

i was recently at the ramada during the homcoming festivites for the universtiy of arkansas at pine bluff, The ramada is the usual gathering spot for alumni and friends after the game etc.. While there it seemed that some of the company was of the "working kind" im wondering if the staff new about this or if its even allowed? Among the crowd were women, seriously half dressed and obviously sexually suggestive, and they were not alumni. They were in groups.. just my opinion, maybe this is more of a reflection on what pine bluff has become, but you would think that the hotel staff would have escorted them out

I just spent a week in this hotel, along with several hundred other people, for the Great Dane National Specialty that was held in the adjacent convention center. We found this hotel to be wonderful - cavernous rooms with very comfortable beds and accomodations, wireless internet service, refrigerators in every room, everything we could ask for. The food was excellent, and most important of all, the staff turned themselves inside out to accomodate every request, and they did it with a smile and a thank you! No matter what was asked of them, they found a way to make it happen. They worked very hard with a great attitude. The hotel and staff rolled out the red carpet for us. In addition, the city of Pine Bluff welcomed us with open arms and let us know they were happy to have us here. A very friendly and warm city! I would stay here again, without hesitation, and everyone else here said the same !!

To begin with the hotel is absolutely beautiful. The lobby is filled with plush furniture and foliage. Staff was friendly and willing to oblige any request. Rate was a steal! Free breakfast was a big plus and the big guy who cooked it was very engaging, mannerly and polite. The lunch buffets were like going to granny's house. The bar was more of a club then I really like but the bartender was very well turned out and made a very lush and full drink. The pool area (indoors) while not the biggest, wasn't crowded. Good for lounging and reading. The only discordant note was the presence of so many college students at night(it was explained to me they dorm there). The rooms were clean, the beds were comfy, and the TV had a lot of channels. Next time I'm in the pine bluff area for business I know where I'm staying.

I think this is the best hotel in Pine Bluff. Excellent price, excellent service. The pool was great and very clean! The food was excellent. And the rooms were big and in good condition. I will be back here every time I visit Pine Bluff.

The hotel was a mess. House keeping did not leave fresh towels nor did they vaccum the room or change sheets. When I asked about house keeping at the front desk. The clerk said no one would be in because of the holiday. The hotel itself was filthy. The fake plants were very dusty. Our package said there would be free breakfast. We did not have any breakfast at the hotel. The bar was never opened. The rooms smelled bad and we had to take cold showers. This hotel needs to close and reopen under better management. I will never stay at this Ramada again. This was a terrible experience.

I recently stayed at this hotel.For one thing they overbooked and were in complete confusion. It was extremly dirty. The cups in my room were dirty and had lipstick on them. The fridge was leaking causing the room to smell like mildew. The carpet was filthy. They did not vacume the room and didnt leave clean towels in the room. It was definately not worth the "discounted" price we received at $69 a night plus taxes!!!!! Stay Away from the Royal

Hello, I was just at your Pine Bluff Hotel this past week-end. I was one of the guess there last year also. I must say it was a little more clean last year and the staff there last year was much more friendly. Now I know when you get that many people in one place there are bound to be up sets due to the large crowd if nothing els! Its summer and it was hot and lots of people.Managers are always busy too. I have been one myself, it was in food.If you deal with people you dont get these kind of letters. I think myself a fair and truthful person. The elevater went out it was ok, the air in our room had gone out , we go through the night, and we got grate food from the convintion, from God ofcrouse!It was when I ask the young lady to let me know if I could get my money back for the last night. First she let me stand in line for 30 min. and after asking to see her again she came out to talk to me. I called her back later that morning and she said she was E-Mailing some one as we spoke! I ask her to call me and let me know one way or other OK, Ok she said !So I have not heard from her and it was all put on my card , so I guess that was her answer! People skills, thats what I call them !I am sorry, I will see what I can do , I will get back to later ok! Simple as that! thanks for listening, Mrs Townson

I don't see how they can call themselves a "Hotel". Need to close down and start all over again. Workers did not look happy. Didn't see housekeeping until last day, then they asked did I need service, if you were not in your room you didn't get anything...Mold in rooms, rust in toliet and tub. Lamp shades hanging or torn some had lights so the room was dark. Do not get in the pool, it didn't look clean at all. TV's missings out of some rooms or the little '19 you do get, didn't work. Rooms had a wet dirty smell. Small fridge needs defrosting.

I like the way the rooms look now and the service is great i would go back there anytime! also, their indoor pool is lovly and real clean water everytime i've been there. and the front desk clerks are helpful if anything is needed.