construction and disorganization go hand in hand
By A Yahoo! Contributor, 11/8/07
We did a spontaneous trip to NYC in February 2007 because we were given access to a box at the Garden for the Westminster Dog Show. I called the Renaissance on the way to the airport. Because everything was so last minute, I didn't want to mess around with trying to find a suitable hotel. We have a Renaissance here in our hometown and it is always perfect, imagine my shock when we pulled our own bags into the entry area (no, I will not be able to call it a lobby, at least not when we saw it) After finding the check-in area, which was in an even greater remotely distant location due to the massive amounts of construction going on all around us. Our room was not at all up to par with the standards of what I have come to expect from a Renaissance Hotel. I was only paying a small amount for 3 days, I was using the entire balance of my Marriott "points" to pay for the bulk of the charges and when you do that you have to "prepay." My points were already deleted from my account and I hadn't even stayed there yet. There was so very much construction, dull rooms that need a visit from the Extreme Makeover team; within 7 minutes of checking in, we wanted to check out. I was promised I would get my points back since this was a situation of "lack of full disclosure on their behalf" I am still arguing with the hotel about my points. Also, just to put it out there... if you can believe it, one of the nicest Renaissance Hotels is in downtown Pitsburgh, Pennsylvania. It is sleek and sexy, kinda what I was expecting from the NY version. This is probably the least helpful review for anyone ( I am sorry) but I do feel better now.