Courtyard by Marriott Fishkill, Fishkill

Made a reservation at this hotel and secured it with a credit card. Went to check in at 5:30 pm and there were two weddings also booked at the hotel. Desk clerk (who was very nice, no complaints about the staff) and her manager both said they couldn't find my reservation. They even called the Courtyard in Poughkeepsie and the Residence Inn but both hotels didn't have the reservation. I wasn't the only one there checking in at that time who had problems. There was a family checking in and a gentleman checking in that the computer system "couldn't find" their reservations either. So, I asked to book the room for the night at the $109 AAA discount rate that I reserved. The manager kept maintaining that I didn't have a reservation and that she couldn't honor my reserved rate. She told me the room rate was $179 for the night! At this point I got tired of the bait and switch and walked out. Went next door to the Hilton Garden and got a room for $2 less than my original reserved rate. I think that with two wedding parties in the hotel, Marriott overbooked the hotel and anyone who wasn't there for the weddings got their reservation cancelled. I better not be charged for this. I will never stay at Marriott again. It's not the staff's fault. The fault lies in the Marriott reservation system for overbooking the hotel. Caveat emptor - make sure you have your reservation number or you're screwed.

The property is right next to the highway(RT9), which is very easy to locate. During the stay, I think I did not asked for an allergy free room. I had to turn the AC system to minimum level so i can breath easier. To find customer service at mid night, I had to call many times and was told the manager is not in. I have stayed in other courtyard marriott hotel before, this one is way below the standard and not worth what I pay for.