very unhappy with stay.
i am going to start this by saying we had three rooms reserved for about one month. we payed well over $400 for our stay. when we checked in we were given our room keys and was not told we could not have our rooms for at leased another hour because they had the carpet ripped up and hadn't layed down the new yet. the furniture was not in the rooms yet. we had been on the road for over 7 hrs. myself had 3 kids ages 12, 6, 2, and i am almost 7 months pregnant. with my husband. my sister had an 18 moth old a 7 yr old and her husband. and my parents was with us also. when i went to complain that we had reservations and they needed to give us a room. the women at the desk had no sympothy and told us we had to wait. i feel for us paying so much money and having reservations for such a long period of time we should have been given a dicount or something. children so young do not understand why they have to wait. they should not had to. also when the house keeping cleaned the rooms the next day we had to go get fresh towel that should have been left in the rooms when they cleaned. we have spent plenty of money on best western hotels all over and have never had such a problem. if i get no response from this i will have to contact the better business bureau. we stayed in the corbin, ky best western on the july 16, and 17 and checked out early on the 18th. our room number were 208, 210, and 126. thank you cynthia stepp.