Awesome staff, gorgeous rooms
By A Yahoo! Contributor, 7/19/11
This hotel is of course gorgeous, has amazing views, and a wonderful location to get to downtown. There was a mixup with my room and the staff not only dealt with me, as a haggard an impatient traveler at that point, but also went above and beyond to give me amazing customer service to make up for it. I think this is the difference between good and great - mistakes happen, but fixing them with grace and making the customer fel good about it is something special.