Magnuson Hotel Hall of Fame, Canton

I just stayed in the Magnuson over the 2010 Labor Day Weekend and I truly don't suggest anyone stay there. The staff is friendly, but the floors are dirty, bugs are dead and sitting on the sinks, the drawers are dirty in the kitchen, bathroom sink area, and dresser. I had a non-smoking room, but it smelled of strong smoke. In the morning, food was strewn all down the hallway on the floor. It was sugar packets, half eaten waffle pieces, egg, etc. I just couldn't wait to get out. It is not worth the low cost to stay there. Buyer beware.

i booked a spa room and it was so dirty! so went to front desk to get a refund and was told by the asst manger that there no refund given back! i highly not recommend this hotel room to no one to stay there!

i stayed the last several years and was so clean. but now i rent a suite and the bed sheets were dirty with hair and the toliet was so dirty and the dresser draws were dirty inside .this will be my last trip there dont advice anyone to stay there on there visits

I traveled to Canton last summer to share a few days with my 12 year old grandson at the Professional Football Hall of Fame. We chose the Quality Inn and Suites primarily because of it's indoor pool. When we arrived we were told that the pool was closed but would likely be open within a day or 2. It remained closed during our entire 3 night and 4 day stay. One evening, popcorn was spilled beside 1 of the beds, and it was still there when we returned the next afternoon~~after our room had been cleaned?? The ice machine on our floor did not work during our stay and the elevator was out of service one morning. We were also misinformed by the front desk staff regarding the time that breakfast was served, causing us to miss this benefit on one morning of our stay. Given the number of problems that we encountered, I contacted the hotel's GM, Cathy Slevin, outlining the above; all things that could easily be documented by the staff. Ms. Slevin did not dispute any of my contentions, but rudely suggested that if we'd spilled popcorn, she wondered why we hadn't picked it up ourselves and offered no compensation for the list of problems we'd dealt with. Our stay wasn't at all satisfactory, but the way this company responded to my concerns was even worse. I WOULD NOT recommend this facility to anyone.

I've stayed at this hotel perhaps 6 or 7 times in the last half-dozen years (since before it was a Quality Inn). What kept me coming back was a combination of factors: relatively large rooms ("mini-suites"), a decent indoor pool that has always been bath water warm, the convenient location (lots of restaurants, shopping, and the Pro Football Hall of Fame nearby), and a fairly reasonable price. About 2 years ago we started going elsewhere when we visited Canton because of a bad visit which included poor service, a smokey room (supposedly non-smoking), and peeling paint in the pool (some of the floating flakes were several inches across). We decided to give the hotel another try about a year ago, and I would rate that visit as "OK". However, this last visit might have been the back breaker. In my opinion, hotels should be required by law to indicate when the property is undergoing renovation at the time the reservation is made. Upon our arrival we discovered hallways in various states of repair. There was bare drywall in places. Carpeting had been ripped up in large sections, leaving bare concrete and tack strips (complete with the sharp little tacks exposed). I understand the need to renovate, but the guest should be informed of this in advance. Certainly our room could have used some renovation. The tile in the bathroom was in poor shape and the floor was uneven. There were large cracks in the drywall in places. The carpeting was worn. Initially we were unable to enter our room with the card keys provided. Eventually the person at the desk made their way to our room to "re-program" the lock. We had all this fun to the tune of $86 a night. What do I expect, you say, for less than $100? Compare this to the nearly new Hyatt Place that we stayed at near Detroit for $89 - a beautiful, modern property with a 42" plasma TV in our room. Also compare to the Amerihost that we stayed in east of Cleveland - also quite new, with a beautiful pool area - for $79. There were a few bright spots - a friendy and efficient cleaning staff, a great location - but these hardly make up for the negatives. I was probably generous giving this 3 stars, but since we had several decent stays in the past (and being hopeful that the repairs come together), I decided to be generous.

My big deal is a hot tub and I made this very clear when I called the day we wanted a room. Assured that they had a good one, was very disappointed to go down at 7 in the morning to find it full of cool water. Called from the pool and told someone would come to fix it. Called half an hour later- told the manager was working a double shift because someone didn't come in. Asked if he would be down anytime soon and was blasted by this snotty girl about waiting a moment. After checking with her manager, she told me he would be down in a moment but it would take an hour for the water to heat anyway. I waited for 45 more minutes and he never showed! When I told them I would have paid half the price at a motel 6 if I didn't want a hot tub, was told they had lots of other amenities that a motel 6 didn't have. Obviously, they didn't get it- and I never even got an "I'm sorry" from anyone.

The hotel front desk clerk billed us twice for a pre-paid room when we checked in and then told us only the manager could issue a credit to correct this mistake. The manager was not available until the next day. When he was asked to correct the problem he not only showed a lack of interest, but declined to do so until the end of our visit. This meant we had double charges against our credit card for several days. Mistakes can be made, but stubbornly refusing to quickly correct them is inexcusable. Sorry, but there are too many other places in this area to put up with such lack of service.

We like the hotel, people are friendly, clean but we can not bring our dog, they are not pet friendly, so that makes us stay at other hotels, but we do like this one.