No Southern hospitality here!
I am a gold HHonors member, I travel a lot. I booked a double non-smoking room because my teenage son was travelling with me. They booked me in a king room, when I tried to change it, they insiuated that I didn't book a double, and when I showed them my itinerary, they said all they had left was a smoking room. They didn't even try to make it right, and I didn't get my usual upgrade. The room stinks, the decorating is plain, and the sink leaks. The cookies at check in were good, though.