Villa Real Hotel, Madrid

i liked the very care the hotel's staff gave us during our stay. the reception as well did their best, suggesting going to nice places in madrid and readinig our needs just through eyes. we enjoyed the wine as well. thank you

staying at Villa Real was a very pleasant experience ,because we enjoyed the location of this hotel ,the efficiency of the service ,thefriendly welcome of the staff and the luxury of the confortable room .

The Hotel is located across the road from the Prada and 10 minutes walk from the Plaza Mayor. Would recommend it just for that. But the hotel is slightly run down, needs major refurbishment (my room door would not lock, therefore the key was useless and the door opened with just a shove). Don't ask the concierge for directions to the nearest restaurant, he does not know of any! service was very poor. Pricey for what it is.

The doorman who greets you, the clerk who checks you in and the concierge need to receive better training in how to handle consumers. The doorman doesn't get cab doors, etc. and you'd think he would as this hotel has automatic doors. The concierge is not well informed and has a limited knowledge of English though the clientele is mostly all from the English speaking world. The set-up is lacking. Though design is attractive it is not useful. Closet doors bang into night tables and therefore don't fully open which severely limits use in a room (superior) which does not have enough closet space. The seating area which is two steps down is a plus and if it didn't take needed room away from the sleeping area would be perfect. The area with the bar and refrigerator is enclosed with beautiful mirrored doors which are very difficult to open. Most importantly the beautiful hardwood floors, combined with thin walls make this the noisiest hotel I've ever visited. Because of a couple having a huge argument in the room above ours which lasted all night we got absolutely no sleep. We called the front desk and went down. The person in charge stood outside the door and listened-informing us the next day that we were correct, there had been alot of noise and as their room had steps -alot of running up and down on uncarpeted steps. At this point they upgraded us to what they said was a quiet suite. It would have been if it wasn't next to the supply closet for the maids, an area which also doubled as the staging area for their carts and was also the entrance to the staff's stairway. So, though we were disturbed early we could sleep during the night. This is clearly NOT a five star hotel. I do not know how it was rated as such.

The location is fantastaic. Close to everything but away from the madness of Plaza Mayor or Puerta del Sol. The rooms are sleek, spacious and very comfortable. The hotel lacks a concierge but the front desk people are attentive and willing to assist. The original Roman mosaics are a distinctive attraction and a computer in the main lobby allows free internet and email access. We did not eat there but the bar and restaurant looked very nice. A true gem !!

I felt that i was my worst experience in life and i will never ever go their again

This hotel exudes refinement, luxury and class. The decor is modern but accented with beautiful ancient artifacts. The rooms were elegant, quiet and split level with rich wooden floors and classic furniture. Service was top notch, professional. The restaurant was an undiscoverd gem, we were treated royally. My partner and I went in January and paid half the listed price-ask for specials. Oh, and the location is great--centro, centro. Walk to everything.

Right by the top museums, Prado, Thessen, etc. Walking distance to train station and much more. Good staff, cool bar. The rooms are like suits with a bedroom and then a step down living area. Nice bathrooms. Room service is great and the staff is very helpful. The full breakfast each morning was huge, so many things to chose from. Across the street is a wonderful park with boating and playgrounds for the kids. Definately the place to stay when in Madrid.