Never again
Alot of hidden costs...never told that we had to pay for parking...28.00 per day. Destination Fee that was charged that we were not told about till after the fact of 9.95 per day. It included the free crabby hour that the Pier 5 hotel offered, newspaper daily (financial times, USA today), long distance calls, internet connection, 2 bottles of water a day. My husband and I were on vacation not a business trip so we didnt want or need any of these, but we were told this charge would not be waived and that it is just a standard charge. So technically, we got two bottles of water a day in our room, for what amounted to almost 5.00 per day. We purchased the ultimate experience package, which during check in were told the tickets were going to be in our room. they were not, had to go back downstairs to lobby and they assured us when we return from the activity we were going to, it would be in our room, got back 6 hours later and still not there, called downstairs and they told me I had to call the next morning....finally we got our tickets the next morning. Also, got stuck in the emergency exit stairwell Right across from our room was a door that stated on it, door locks behind you exit on the first floor. Went to first floor and door was locked, luckily called my husband on cell and he came to get me. Told the front desk about it, their response was well its locked because its an ememrgency exit, I suggested they state that on the door, the woman at the desk just shrugged and went to answer the phone. Because of the hidden costs and the lack of helpfulness of the staff, we will not be returning and we will tell others of this bad experience.
