Embassy Suites Cleveland - Beachwood, Beachwood

The hotel and rooms are beautiful. The breakfast was very good. Staff was friendly. However, the bad experiences do NOT come close to the good things. Parking is limited. If they have a function going on in the hotel guest are expected to park in "overflow" which is dark, in the next building parking lot and walk thru the grass. Rooms are not very clean. I found hairs, pen caps, and unexplained beads on the floor and on the kitchenette counter. Also, my room was located on the inside courtyard and the noise was horrible!!!! Loud people at night, long into the night and chairs sliding arcoss the tile floor at 6am! Oh, and I also had an issue with an electronic in my room asked for it to be fixed three times. I was there 5 nights and it never go fixed. Finally, just gave up asking. As a hilton honors member, I can't wait until I get my survey. I never have bad experiences at Hilton Hotels. This is the first!!!

Our initial room was musty and moldy and rusty where ever plumbing was located, and, upon asking for a candle or something to freshen the room, they begrudgingly sent a staff member up to spray this god awful chemical throughout the room (she sprayed SO much, in fact, that it soaked EVERYTHING in the room, making the carpet wet, and even soaking our daughter's cereal that was on the table). Upon going for a walk for the room to "smell better," we turned on the AC, and it shook the wall, and at this point decided to beg for a new room. We were told they'd move our stuff (as we had dinner reservations), and when we returned (with out 20 month old), they had not moved us, so we had to wait 10 minutes for the security staff to come meet us at the old room (not a fun time with a cranky toddler!). We contacted Embassy Suites via email, and were told they'd look into it, and get back with us. They eventually wrote back and said "We heard the manager of that hotel offered you a free stay - we hope this takes care of you!" We had never heard from them about a free stay, and when we told them that, we never heard back from them. We once again left a message with Embassy Suites, and we haven't heard from them almost a month. We're not sure if the worst part was the attitude of the staff at our requests (like we were putting them out) - or the fact that no one at Embassy Suites even apologized - or the fact that they simply stopped contact with us (blowing us off, as it were...). I can see this out of a "value" chain where the rate might be $75 or less, but, for crying out loud, a $150 night per room hotel should be disgraced here... Maybe this is an isolated incident, maybe it's just this particular hotel, but no matter what, we'll never stay at an Embassy Suites again.

the per night rate was great and affordale. the rooms were very clean and were large. the staff was friendly. overall, my stay was enjoyable.

WHAT WE "REALLY" LIKED WAS THE COMPLIMENTARY BREAKFAST, LOTS AND LOTS OF THING TO CHOOSE FROM. ALSO AT THE END OF THE DAY THE "FREE DRINKS" FROM 5:30-7:30 YOU CANT GO WRONG WE LOVED OUR BARTENDERS, ERIC AND EDDIE!!! CANT WAIT TO COME BACK NEXT YEAR. STAFF VERY HELPFUL AND FRIENDLY

The staff at the Embassy Suites are the most pleasant people. They treat you like you are the only one that is in the whole entire hotel. And the rooms are just beautiful and very clean, along with the very elegant atruim. It just takes your breath away. I encouraged my family to have our family reunion there, I enjoyed it so much. Thank You Michelle Thomas Cleveland, Ohio