Woodcrest Hotel, Santa Clara

I love this place and especially the owner. He treated me and my friends with the greatest hospitality i have ever seen. Rooms were spotless and buffet was absolutely great

This place has noisy pipes. During the day, it is annoying, but at night, they woke me several times. I called and complained to the front desk and they said that was the way it was. I went down to the front desk to see if I could get another room that was less noisy, and they would not move me. No refund, either. Since this was a business trip, and I had to be top notch in the morning, I packed up and left for a major hotel. I then called my credit card company and contested the charge because the hotel would not refund it. What a pain. Stay Away from this place.

Was attracted by low price. Boy, am I dumb. Front desk 'service' was horrible. I am hard to offend (I am in sales), but they offended me. Slow about getting my reservation, credit card and information. Took 35 minutes to check in. No one else around, either. That was not the end of it. The room was all messed up from the previous tenant. I went right back to the front desk to get another room. It took talking to the manager to get another room. The 'free' breakfast was not worth the price. Most of the stuff was stale, cold, old, or just bad. I should have listened to my wife and gone elsewhere.

Really bad service ruined an otherwise ok alternative to the much more expensive hotels in the area. The front desk clerk was rude and unprofessional. He gave us card-keys that did not work. When we returned, he blamed us for ruining the keys on purpose because there was no possible way he could have made a mistake. incredible.... I found a bra from the previous tenant in the drawers. It makes me wonder if they clean the place. The motel is close to freeway on and off ramps for quick access. The free breakfast did not make up for the shabby first impressions from the rude clerk. Stay someplace else and get treated better. Skip this place.

Rude front desk attendant. He was too busy to help us for 20 minutes. Misplaced our reservations. Gave us a room that maids did not clean yet. Blamed us for wrecking room. ridiculous. Finally gave us another room. Go elsewhere. save the headache.

What a disappointment, really rude and unfriendly employees including housekeeping. Interrogated me (paying guest) or any visitor seen walking in the front entrance. Service is unprofessional and had condescending attitude. When I was in the break fest room a women (restaurant manager) suspicious asked me (paying guest) my room number and took my ticket. About 10 minutes passed before I realized no other guests was asked for their ticket. We understand everyone has bad days but there is no excuse for the service we received. No consideration or attempt made to satisfy our needs. Not Recommended.

Hotel needs to seriously look into building basic customer serivce skills. I will never return to hotel and will inform all of my family, friends, co-workers, neighbors, or anyone around me not to stay at this hotel.

They don't use horrible cleaning/deodorizing stuff in the rooms, that is good for us allergy sufferers. Friendly staff, nice rooms. The hotel is located right next to my Company's Santa Clara facility, very convenient! Lan was down most of the time during my most recent stay. Good complimentary breakfast.

I have stayed at the Woodcrest several times and really enjoyed it. Nice rooms, great morning buffet, and 24 hr make-your-own sandwiches and snacks in the dining room made my crazy late hour schedule quite nice. Quick 280 freeway access and proximity to the heart of Cupertino's high tech zone are major pluses. They also know how to make decent coffee, a skill most hotels lack. I stay there any time I need overnight accomodations in the area.

They have a great staff - very helpful and courteous. The free continental breakfast was great, something different every day. Fresh fruit and good coffee along with good bacon and eggs. The room was a bit dingy with old beat up furniture and worn carpet. If the staff hadn't gone the extra mile it would have been a very poor stay. VCR movie rental was neat - watched one. Free drink in the evening, very nice bartender.