The Ritz-Carlton Cancun, CANCúN

Property-Clean. Spotless nothing out of place. No matter the time of day, you saw staff cleaning the hotel. Food- Fantastic. By the time we left, the hubby said he was tired of eating. So much to choose from so many things to eat and drink. Pool-What a great pool? Pools' staff kept on top of the drinks, food, towels & floats. And they brought complimentary fruit around for guests on the loungers. Jacuzzi- Hot. Real hot. Uncomfortable hot. I tried to inform them of it, but I am not sure anything was done about it. After 2 night of scorching water we stopped trying. Beachfront- Always loungers & huts available. Lifeguards on duty during "open" hours. Blue beach umbrellas will cost you $10. Huts run about $95/day. If you reserve one, you get it from 8 until 5. If you don't need that much pampering, there are huts further down which are free of chargeThere's a valet to wait on you and there's electricity provided should you need to plug in your laptop. This same hut is also used at night for Casitas at $75 (not including dinner & drinks). Pay attention to the flags! Red = closed even though you may see people in the water. Service = Service was at an all time high. Thankfully, I was able to refer to my last review of the property and see familiar names. I am happy to say that those that concerned me on my last visit were OUTSTANDING during this visit. There was also that little thing about being handed someone's passports during check in.....I stopped her dead in her tracks and told her they were not mine. I was also given the wrong (read: occupied) room but that issue was resolved. Granted, I sat in the hall with my bags for a while but hey.....stuff happens. The company was kind enough to call me once I returned regarding my stay & I can't say that has happened before. Spa-Fabulous. Even of you just go to the steam room, someone is paying attention to your needs. Yeny was awesome and attentive. I burned my finger (not their fault, I am a goof ball) earlier in the room and she was kind enough to literally make me a first aid kit right there on the spot. If you get a massage, ask for Ilena.

My wife and I just completed a stay at the Ritz Carlton. We expected it to be an excellent experience and it lived up to those expectations in every way. Everything about the place was warm and friendly and the hotel was immaculately kept. The food was outstanding and not overly expensive when you consider the quality of preparation and service. We have stayed in some great hotels over the years but none came close to leaving us as satisfied as we were with the Ritz Carlton. Truely a great place.

I just returned from the Ritz Carlton Cancun and I cannot stop thinking about it. Cancun is paradise on Earth and the hotel is gorgeous. What makes it so amazing is the staff. They are friendly, helpful, and treat every single person like royalty. I LOVED IT. The attenion to detail and thier comitment to serve you is amazing. I have traveled all over the world and this hotel and its staff left me dreaming about the day I will be able to return.

Great Hotel, best experience everytime. The best room service ever. The best service everywhere. Cannot believe the degree of attention to detail every member of the staff displays. The food is plain and simply the best. Beautiful place, great rooms, I cannot stop praising this place, it's all that you have come to expect of a Ritz Carlton, and then much more. I don´t go to Cancún anymore if I cannot stay at the Ritz Carlton.

If I were to die and go to Heaven I beleive it would be the Ritz waiting for me at the pearly gates. I just adore this hotel and the staff. They treat you like family and welcome you with open arms each time you return. I will be going there in July and it just cant come fast enough. If you do go to the Ritz (fly not run) I highly recommend you stay on the Club level. Service above Service. Ask for Mildred. She is wonderful and has your vacation at heart and will make it the best.

My family and I have traveled around the world several times and stayed at numerous hotels in Europe, Asia, Middle East and North America, but this hotel, by far was the best we have ever experienced. Ritz Carlton and its employees truly deserve more stars than 5! From the minute you arrive they pamper you with high quality VIP service, to the extend that you think you are the only guest in the hotel. . . From the people at front desk, the concierge, and the doormen, to the crew of the pool services, and restaurants. . . all are highly trained professionals, extremely friendly and knowing exactly what you are looking for at any given time. I like to thank everyone once again for making this trip an enjoyable and unforgettable one for me and my family, and highly recommend Ritz Carlton to everyone looking for a true personal touch in customer care, I assure you it will exceed your expectations.

This Ritz lives up to its name and reputation. Service was top notch and it felt like it was far away from all the craziness of Cancun even though it was located in the middle of the hotel zone

We never will get tired of hearing "it is my pleasure". They wrote the book on customer service. We'll be back, and stay on Club level again, well worth it.

The Ritz Carlton's service was impeccable!!! The hotel was pristine, the employees were very kind and extremely attentive. The location is perfect and the blue waters, well you just have to experience it for yourself. I would definitely go back.

I have stayed at Ritz properties here and in Maui. This is a wonderful experience from the staff to the locale. I would definitely go back.