Be Very Careful Here
No one can deny this hotel is situated in a beautiful country. The landscaping appears very special, particularly if this is your first visit to Costa Rica. Living in Costa Rica for several years myself, and in the past bringing most of my family and friends to this hotel, I have enjoyed the convienence of this hotel as a "first night" hotel for many years. Unfortunately, the last two times have been terrible experiences. They lost my reservation 5 times in order to charge me the more expensive rates, presented itself as English/Multilingual speakers, which they are not, they tried to exchange money to colones at a quarter of the rate in the casino, and they were extremely rude and unhelpful. I speak fluent costa rican spanish and they still refused to speak with me. Unfortunately, this was my last attempt with this hotel. I'm very disappointed. Hopefully they will change staff and management. Please add your experiences if they are better than mine.