Management dropped the ball . . .
By A Yahoo! Contributor, 10/21/10
I had reserved a room over a month ahead of time. I called the day before arrival to confirm reservation and asked for a corner room I had previously been in. Also mentioned a late arrival. Room confirmed!
On the day of arrival my room was given away. . . I stayed in another room with the understanding all would be straightened out for the rest of my stay.
The next evening I did get the room that I had requested.
The third evening my room was again given away. . . Even though I had left personal items in the room. They had assumed I had checked out and forgotten my personal items. Again I was stuck with another room.
Three different rooms in three days! Obviously, a lack of communication with the management.
While the “make-it-yourself” waffle is good, the rest of the “continental breakfast” has a lot to be desired.
On the positive side . . . The rooms were clean.
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