Best Western All Suites Hotel Near USF Behind Busch Gardens, Tampa

This hotel provided us with the absolute worst customer service that my family has ever experienced. Eight of us were trapped in one of the hotel's elevators for 25 minutes. No one on property knew emergency procedures, and we were treated horribly when we finally made it out, in large part to my husband who recently had back surgery. The only words offered by the General Manager was "My insurance will handle this." A fun trip for our children to Busch Gardens turned into a nightmare. I would never recommend this hotel to anyone.

My family and I stayed here and shortly after check in, we got stuck in the outside elevator in the Florida 100 degree heat. We had to call the front desk clerks twice from inside the elevator for help and call 911 on our own. After asking the front desk clerk for immediate help as we had 8 people in the elevator (5 children and 1 claustraphobic person) and it was extremely difficult to breathe due to the heat, the front desk clerk HUNG UP ON US. This was the only contact we had to the outside. The maintenance guy didn't know how to get us out and no one came to help him. After 25 minutes we finally got out thanks for my brother-in-law inside the elevator. Once the door opened, we had to be lifted out over 4 ft. of concrete because we were stuck between floors. Paramedics had to be called. Once in the lobby, the clerk at first said she didn't hang up on us, then changed her story saying she did because she was new and wasn't trained for emergency situations. We had to wait 1 hour to speak to the general manager because there was no manager on site. We had to ask for water from the front desk people -- they didn't even offer. The GM came into the lobby and never asked how we were, apologized for the situation, etc... After we told him about what happened and how we were treated, he had no comment and basically said that the items that were damaged as we were getting out -- "that's what insurance is for." (which we still haven't heard from). He didn't offer to cover our room for the night -- we had to tell him we're not paying for it. At first he said that would be our responsibility to take it up with the booking agent. We have never experienced such awful customer service. They do not care about their guests. While we were in the lobby, at least 3 other people came in to complain about their stay. The facilities were dirty and smelled bad, the electrical plugs in the rooms didn't work, we had people randomly knocking on our door all night and the breakfast was uneatable. Save your money and take your family somewhere where they will be safe and treated well.

loved the room with separate sitting room and sofa bed, however bar/restaurant service as terrible. Took us over 90 minutes to get food order and we were the only ones in the place eating. We ordered at 7:00 pm and it didn't arrive till around 8:30 pm. Food was not very good either. They then overcharged on the bill by about 25 dollars. Would recommend this hotel for room and hotel staff. Just stay away from the bar/restaurant area.

This place was great! I was considering changing my reservation to a different hotel after reading some comments; however, I am glad I didn't. The room was big and very clean. Shower had hot water! The pool was great for kids and the bar was right next to it so parents could enjoy drinks while still keeping an eye on the children. The staff was very friendly and even printed out our boarding passes for us when we checked out. The location is excellent....Busch Gardens is less than a mile. Lots of places to eat and grocery store nearby. I will stay again with my family. The hotel was a great value for the money.

This place looked great once you arrived. The pool and outdoor activities seemed real inviting. Even the bedrooms/suites looked nice; however, they were bug infested. Our room had tiny bugs all over the table, our towels,and the telephone. I was scared to go to sleep, because I thought there might be bugs in the covers. Their continental breakfast was a joke. The milk was served hot and sat out from 6am-10am when breakfast ended and there were roaches walking on the fruit basket. I receieved a refund. The health department needs to take a visit over there.

After a long trip (700 miles) this hotel was just what I needed!! The staff was very friendly and polite and the room was very clean and comfortable! The hotel had every amenity necessary and the on-site restaurant was an added bonus (after being in a car for so long not having to leave for food was great!). I will be traveling back to this area alot in the future and this will definately be my first choice! Thanks for a job well done!!!

Great for this price! The sofa bed mattress is really bad and need replacement. (My kids did not complain since they are small but for adult, your back can touch the floor if you sleep on it!!!).

I really loved how they had a great selection for breakfast also the signs around the place was pretty funny. I also liked how clean the rooms were, and the service at the restraunt was really good.

The rooms were great for families. Loved the pool and Tiki Bar. Free breakfast was good. Very close to Busch Gardens but the shuttle only ran once a day to drop off and pick up. Only problems were that the front desk never picked up the phone and the sofa bed was in bad shape and smelled. Overall a good value.

Their wasn't anything I didn't like. My family had a great time. And we hope to come back again. My boys were little when we first stayed there. They were 2 and 4 now 13 and 15 but for some reason they remember staying there. The Geoffrions