Hilton Garden Inn Denver Cherry Creek, Denver

dreary foyer. reception staff helpful, restaurant staff disinterested. breakfast serving area too cramped for a coach of 46 people, bar closed, shuttle bus not running. generally felt we were considered a nuisance. comfortable bed but front of hotel is noisy due to busy road. plus point - hotel is within walking distance of shopping mall.

Pluses: nice area, 10 minutes from downtown, free internet (wired), spacious room, comfortable beds, large closet, clean, free parking, complimentary bottle of water every day. Minuses: Cannot adjust the room temperature! (We were cold, but setting the thermostat to 85 only got the temperature up to 68.) Bath drain is slow; cannot drain as fast as the water flows from the spigot. Sink drain is noisy; every time you turn on the faucet, you hear gurgling from the drain for 30 seconds or so. Toilet paper is cheap. Shower curtain is not hung properly (outer curtain layer threaded inconsistently with inner layer). Bathroom has no fan. Need to keep door open while showering to avoid setting off smoke detector. Front door peep hole is too high (need to be at least 5'6" tall to use it). Sink faucet is old and dingy. Can't get into the refrigerator unless you open the locked liquor cabinet (thereby probably incurring a charge).

Please allow me to share the poor quality of service that I experienced here. I decided to drive up to Denver for a concert. I spent one night at the Sheraton and was charged twice! I called the manager on duty and they had assured me that it was in the process of being recredited. A week later...nothing. It is very obivious that customer satisfaction is not a priority to them. More about the hotel... The room was pretty average and it was comfortable however it did not FEEL clean. The lobby was dim, carried a musty smell and the carpet in front of the elevators needs to be washed. The location was good. I did like the fact that it was pretty close to downtown. Overall, I was charged over two hundred dollars for one night in a room I would not pay more than sixty dollars to stay in during future travel.

Let me begin by saying that I don't feel that this location is representative of a sheraton hotel. The employees are very unprofessional and aggressive. I stayed at this location for five days. On the third day, I called down to the desk and requested for the sheets to be changed on the bed. Upon arriving back, I was followed into my room by the maid. She was angry and yelling at me for calling to request that the sheets be changed. She slammed the door as she was leaving. I was shocked by this and went down to the front desk to speak with the manager. The manager acted like I was inconveniencing him and did not have time to hear my complaint. He told me that I could not have contact information for the corporate office. I called the main 1-800 number to complain and was told that this location had five days to respond to me. It's been over five days and I have not received a response or apology. In addition, the A/C was placed at 65 and the room felt like it was 80 degrees. This location allows pets. There was a dog barking late in the evening while I was trying to sleep. You can hear the traffic from the street. I don't recommend this location. Stay anywhere else but here.

I read the reviews before we went(and unfortunately after the reservations were made) and the reviews were right on target. Loud noise in hallway, less-than-friendly front desk personnel and a sub-standard room for a Sheraton.

The front desk only had one person working on a normal weekday and service was extremely slow. The room was comfortable however carpet and walls were dirty. Noise level was loud in the morning with doors slamming and in the evening I could hear my neighbors TV. I would only consider this hotel for sleeping and the internet connection (no wireless). Probably would consider a different hotel in Cherry Creek next time.

Likes: Comfortable bed, clean room, free high speed Internet, one free bottle of water a day, prompt and fast room service Dislikes: Room service was consistently out of meals that I wanted; the property offered a "green" linens program but the housekeeping staff did not actually follow the no change of linens policy; my room needed some help - the table was wobbly, trim was coming loose on furniture, but it was clean.

Not to beat a dead horse, but the other less than positive reviews of this property are spot on. Noisy hallways, no ability to regulate room temperature, dirty furnishings, and a somewhat surly staff tarnish the Sheraton reputation. The bed was comfortable. Bathroom was in need of update. Shower water temperature was inadequate no matter what time one used the shower.

I defintely would not recommend the Four Points Cherry Creek. Compare to other four points I've stayed at, this hotel is sub-par. My husband and I stayed for 4 nights during the month of October and were shocked to find that we could not control the temperature of the room. The heat was turned on and we had to open the windows just to even attempt to get comfortable. Both my husband and I ended up sleeping on top of the sheets, with the windows open, not sleeping at all due to the unpleasantness with the room and the terrible street noise (sirens going by all night). After complaining the next morning, we were told there was nothing they could do about the heat, but they offered to switch us to the non-street side of the hotel. We gladly packed and moved and we were able to get by the rest of the time. The interior of the hotel is also not impressive. The lobby is sparsely furnished and not inviting. The staff also was not very friendly. Our room was terrible except for the recently upgraded beds which made the stay barely tolerable. The ceilings still sport popcorn, the wallpaper is tacky, the carpets are worn, the walls are thin, and the bathrooms need some serious updating. There are signs in the bathrooms to keep the door ajar to avoid the fire alarm going off. Also, our toilet paint was scraped at the bottom of the bowl which meant we had to stare at a bunch of brown spots, which although probably clean, it was not very attractive. If you are unlucky enough to have noisy neighbors, you will be able to hear them all night, the walls are thin. Also you can hear doors slamming in the hallways very easily. I picked this place because we thought Cherry Creek was the high-end part of Denver. Do not be fooled, this is located on a busy street in the not so upscale part of town. (next to Target).... Overall not impressed, we would not ever waste our money again unless they completed some major renovations.

The central location of the Four Points by Sheraton Cherry Creek is a big plus when visiting the sights of Denver. Shopping and restaurants are close by, not to mention the nice restaurant (with great service) within the hotel itself. The soft beds with comfortable large throw pillows for sitting up to watch TV or read are a big plus. I will definitely recommend this hotel to friends. And the Travelocity rate can't be beat.