Nice Hotel Mediocore Restaurant
A nice hotel made of stone with a small pool and gardens located in a relatively quiet, mostly residental area near the Minerva fountain. Plenty of staff members, generally cooperative, relatively high prices for this city but the hotel is marred by a restaurant with an overly pretentious menu and average to below average food. The restaurant service is friendly and the waiters are cooperative but poorly organized so sometimes you get butter and water, sometimes you don't. A lot of the lunch and dinner items did not seem to be cooked to order, the meat was served lukewarm and the snapper, usually outstanding in Mexico, was rubbery. The chicken with mole was the best item on the menu but it too was lukewarm. I suspect that they serve frozen items that they microwave when they are ordered.
The rooms are nicer than the Camino Real but the food is nowhere near the level of the Camino Real and other hotels.
In addition to the bad food, the restaurant provides live entertainment at most meals. Unfortunately the music is all substandered; did you see the movie "El Mariachi"?
Upon check out I was charged for several phone call attempts to a US 800 number that didn't go thru because the number is not accessable from Mexico however the employee handling the checkout refused to credit me with the $5.00 or so that I was charged saying "the charge goes through when you attempt to dial the phone, doesn't matter if the call was successful or not". On top of a $2,500 bill I thought that the refusal to credit me for the trivial amount was somewhat tacky!
In summary, a very attractive physical facility with some shortcomings. If you can avoid the restaurant and room service you will be happy otherwise I suggest booking elsewhere.