The Dunhill Hotel, Charlotte

We were fairly excited about staying at the Dunhill on our way home from a family vacation. It is very near Charlotte's kids museum, and also near many shops and restaurants. We were also intrigued by its historic roots and classic style. I supposed I had envisioned something like the O. Henry in Greensboro, if not the Hermitage in Nashville. The excitement faded a little when we arrived. With two small kids and a van full of luggage, valet parking and help from the bellman were essential. But there was no one at the parking stand behind the hotel. After waiting about five minutes I had to wander into the hotel to find someone. Several of the staff were chatting with each other and I actually had to interrupt them to get them to acknowledge me, even though they clearly saw me standing there. I asked the person at the reception desk if someone could help us. Someone finally met us out back to take care of the car and help with the bags, and he was very friendly in doing so. When we reached the room we discovered that it was a King room, not the double-double room that we had reserved. There was also no sign of the fruit and cheese plate that we had ordered when we made our reservations through the website (the charge was later removed from the bill, but not before a few skeptical looks from the registration desk staff). After a few minutes, another room was found, but the fruit and cheese never materialized. So we had to leave the hotel almost immediately to feed two hungry kids. The room was comfortable, but a bit small, and it was quite dark, even with the blinds open as far as possible and all the lights on. And the desk was placed in an odd spot which was both awkward to walk around and nowhere near an electrical outlet. I rearranged. The bathroom was quite nice and well appointed, although when we requested towels they never appeared. The beds were comfortable and the room was quiet. We had breakfast in the hotel the next morning. I had been prepared for it to be expensive, and really wasn't worried about the cost, but it was even more than I had anticipated. It was very good, however. Everyone enjoyed it. The Dunhill has a lot of physical charm, although it's constrained by some historical realities (i.e., it was built in the days in which the size of the guest rooms was not the paramount issue). We found the service to be mediocre at best and the physical facilities to be good, not great. The location is very good if you want to be out the door and into the city instantly. Parking is convenient if you can get the staff to pay attention to you. Note that there is no pool. We knew this going in. It's normally a prerequisite for traveling with the kids, but we made an exception because of the hotel's proximity to the kids museum (which is great by the way). Would I stay there again? It wouldn't be my first choice, which is too bad. The place has a lot of physical character, but that character cannot make up for the need for better service. Improve the service and it could be a winner.

I just stayed in this hotel over the weekend. I was attracted to the hotel because of its location and historic appeal. I would not stay there again. The rooms were not only "historic" but also dirty. The carpets were disgusting and I was not pleased with the cleanliness of the bathroom. On a positive note, parking was convenient, however it cost $10, and the hotel staff was friendly. I would stay elsewhere the next time I visit Charlotte.

Doorman ignored us on arrival instead preferring to finish his cigarette on the corner. When he did deem to assist it was to dump the bags at the foot of the stairs to reception and hang around for a tip. Reception was terrible, a level of disinterest that was tangible. The lift to the room was just downright dirty, not patina but dirt. The room followed this trend with ghastly old hotel furniture with stained upholstery. The towels were ragged. The cornice was loose, the sheets unironed..... need I go on? Avoid at all costs

The hotel was not too bad. The room was decent sized and I did not mind the poor condition of the room due to the fact that this is a historic hotel. The staff was rude and very unhelpful. I decided to eat at their restaurant and was disgusted. Poor menu selections, ill prepared meals with fine dinning prices. On top of all this the chef actually came out and spoke with a few people in the restaurant (including myself). He was a boy, no older than 25. When engaged in conversation he seemed to have no food knowledge and was rude himself, this topped it off and I will never return.

This was a very pleasant experience.It was very convenient to restaurants and entertainment.Worry free parking. The Bed was very comfortable.The jacuzzi had some "powerful" jets.Its a great escape for quiet time.The rooms very soundproof for an older building. The front desk was very helpful,as far as getting information and times for shows. I highly recommend this hotel,for going back in time.Just to relax from the stresses, and enjoy the beautiful city of Charlotte.

Whenever my husband and I are in Charlotte we stay at The Dunhill Hotel. We have stayed there 2 to 3 times a year for the last 8 years -- beginning with our honeymoon -- and have always had a positive experience. Our stays have not always been perfect, but when there is a problem the staff go out of their way to make it right, whatever it is. The staff are consistently courteous, friendly and very helpful. The rooms are comfortable and clean. Room service is generally very good and relatively inexpensive. The location is within walking distance of the Blumenthal Performing Arts Center, some very good restaurants and Spirit Square, which is a great place to be on New Year's Eve. This summer we stayed in the penthouse, which was absolutely beautiful. The view of the city from there is unmatched and the rooms and furnishings are so charming. We love The Dunhill and will continue to make it our Charlotte "home away from home" for years to come.

We thought that the friendliness of the staff was the best. Especially the Doormen and the Bartender...We won't stay anywhere else in UPtown...and the location is perfect to get to anywhere in uptown...

The hotel has much potential. The building is historic, and the lobby and rooms reflect yester-year and are for the most part charming. There's a lot of fine ambiance to take in. Unfortunately, it's the lack of service by seemingly disinterested and very consistently snotty personnel that all made the charm fade away. Further, there definitely was not enough charm to allow swallowing $15 for a glass of house wine while waiting at the bar. I'd really rather have stayed somewhere else.

I checked into my room late (a smoking and only available). The room stunk of tobacco smoke, the carpets were filthy. I went into the bathroom to use the toilet and it appeared that to bathroom hadn't been cleaned since someone had recently urinated in the toilet (good indication). I flushed the toilet and all kinds of unmentionable things came out nearly overflowing on the floor. I then contatced the front desk and with no apology stated that they would send up a maintenance man. At thisa point, I said I wanted another room. The front desk person was uncooperative and said that this was the last available room. I stated that I did not wish to stay. The front desk person would not provide a receipt stating no charge. This is the worst hotel experience ever!

The finest hotel in Charlotte, bar none. I spent the night there with my new wife, and we will be back every year. Plush, pleasant and extremely well-located. And, a rarity in Charlotte, that historic feel you usually don't find uptown.