Tropicana Express, Laughlin

Made reservations in Oct.,as they wouldn't let me make it any sooner.(I tried to reserve in June) We wanted the 3 days to celebrate our 50th wedding anniversary which is on Dec 30th. We reserved the 30th, 31st & Jan1. They did comp the room, but we had reserved a room in the adult tower, handicapped room, low floor & near the elevator as my husband uses a walker & is unable to walk a long way without being in a lot of pain. I checked at least 3 times before the 30th to make sure everything was still ok & we had the room we requested. Each time I was told everything was ok & we had our room. However upon checking in, we were informed that we would be in the back tower on the 7th floor. When I asked why we didn't have what we requested, we were informed that they had reserved all the rooms in the adult tower for the high playing customers. Now at no time were informed that we wouldn't be able to get the adult tower because we hadn't played there enough . We have always played there, but due to having a sick relative plus my husband having back surgery, we were unable to go as much as we used to. However recently had been able to start going there again. After my husband made the long walk uphill to the elevators to our room, he was in such pain we were unable to enjoy our 50th wedding anniversary as we had planned. The room was also a disaster, as the tv didn't work very good, the only view we had was of the garage parking lot & The worst thing there was no coffee or fridg.. In the morning went to get coffee & as I really was disgusted with no coffee went to the bar area to get a coffee.(There was a long line at the snack bar) Upon asking the bartender for two coffee's he questioned me as to whether I was playing the machines. Well I infomed him we would be gambling as soon as we woke up, & the nightmare with our room having no coffee. Later in the afternoon after we had been playing the machines for about 2 1/2 hrs we wanted a couple of tomato juices & a bottle of water (No alcohol) Now we realized they were very busy & in no way blamed the waitresses for not being able to wait on everybody I again went to the bar & asked for the drinks. Again the bartender questioned me if I was playing the slots. Again explained we were, but the waitresses were very busy & hadn't stopped by us. He said well, I can't give you that many drinks. He reluctantly gave me the two tomato juices. Well needless to say we just cancelled our last night & left. Will not be returning to the Tropicana. Will seek out another casino that doesn't mind giving you a drink & has coffee in the room. The Tropicana has really gone down hill. Disliked that they messed up our reservation. They did comp the room. The waitresses were very helpful & friendly.

Charged $6.50 for a domestic beer. Other casinos in the area were much lower. The Steakhouse is nothing more then an overpriced Denny's and the quality of the food is terrible. Rooms are of, but make sure you spend the rest of the time at another casino.

I can't imagine anyone having a problem with this place. It is a beautiful place to stay. We have stayed here, off and on for many, many years, even during the old Ramada run. We have never had a problem, and know that if we did, it would get taken care of right away. I am just blown away by negative comments. Look inward and see where you might have gone wrong because this place is not the Tropicana I know.

alway's a great place , service- food- room- gaming. will return.

Made advance reservations (6-mo ahead) for a non-smoking room close to entrance/exit and elevators because I am semi-handicapped and have a problem walking. Gave the desk clerk my name and reservation number when checking in and she started tapping computer keys and shuffling paper with no comment; reiterated the request for a room as close as possible to the lobby, an entrance/exit and to the elevator but desk clerk made no response whatsoever. Finally handed me a key and gave me a room number - first and only thing she had said to me during the whole check-in process. A bellman helped me with my luggage and escorted me to the room, which, as it turned out, was in the 2nd Tower behind the Casino Tower and for which you had to walk completely through the casino, past the buffet and 2 restaurants, coffee shop, gift shop, pool, and up two long ramps just to get to the elevator; after our hike, we took the elevator to the 6th floor to find that the room she gave me "closest" to the elevator was around the corner and 3/4 of the way down a long hallway. The bellman even asked why they hadn't put me in the Casino Tower - the closer of the 2 towers to the lobby and casino; I told him I had no idea. Finally, after a "3 mile hike" we got to the room only to find that neither of the key cards given to me would open the door; the bellman tried them both several times then said I'd have to go back to the front desk to have the cards replaced with ones that worked - I had already far exceeded the distance I can walk without a problem and could not face 'hiking' all the way back to the lobby! Thankfully, the bellman offered to call the front desk about getting new cards issued and he went to the lobby to pick them up for me while I sat on a small sofa near the elevator to wait for him. He came back and we went back down the hall to the room again - only to find that the 2nd set of cards didn't work either! This time the bellman called Security and had them get me into the room and then get key cards that would work. Uneasy about whether I'd ever get back into my room if I left, I decided to stay in the room for awhile, relax and watch TV for a bit. However, the remote control for the TV did not work and the control buttons on front of the TV worked only after pushing them quite hard numerous times. Also, while in the room, I noticed there was a light, but very distinct, smell of stale cigarette smoke though I was supposedly in a non-smoking room. All in all, a very, very bad impression of the hotel, which I had thought is supposed to be one of the finer casino-resorts. The bellman (James) was the only nice thing about this hotel! Needless to say, I won't be staying there again!

Istayed there 5/6/2010 and i was robbed of my laptop and oxycodone.They will not even call us back.No one is safe till they do something with security.I have a police report,police are at least looking for it.Tropicana will do nothing!

Stayed there in May, checked in went to dinner and casino, gone for 2 hrs! Whet back to our room ony to find out some one with akey brook in and stole 1400.00 worth of personal items! The Tropicana never bothered to offer us anything to replace what we lost, not even comp! Robbery Inn

We have stayed at the Tropican & Ramada many times and found each visit plesent. We have always gotten into our room early and found it to be clean and comfortable. In the casino the drink service is better than average probably because I do tip the drink girls. The food in the buffet is OK buffets are not the best food but the 24 resturant is good. We have found the service here better than most casinos in laughlin.

Hotel was OK, Service was OK, I was told I would get a10% Military discount, They marked the room up 10% over my confimed reservation rate then gave me 10% off. For $14.50 they lost a customer, the worlds gone crazy.

We stay here every time we are in Laughlin and love it. It's clean, great value and the staff is always friendly. The restaturants are a great value also, try the 3 tacos and margarita for 4.99!! it's great!! The caboose lounge is a great place to listen to live music.