Could be nice, but needs a kick in the pants
This place is so close to being nice, but many little things need attention, including weekend hosts attitudes. Hot tub broken,Ice machine broken, vending machine broken, A/C knob broken in room, WiFi sporadic in room. Requested 2 reg coffee rather than 1 reg/1 decaf... didn't happen. The little pack of sugar/stirrer, never replaced. Room was not cleaned one day... the host could have cared less... never offered a fresh towel or coffee, nothing. In the breakfast room, no cream cheese for the bagels, no napkins (had tissues only), no sugar substitute. Requested to buy laundry supplies at the desk; for 2 days didn't have it. With some minor maintenance and management paying some attention to details, it would have been a nice stay. That didn't happen. In my experience, this was very unusual for Best Western.