Residences at The Little Nell, Aspen

I live In denver, colorado and I just have to say it was the best to be in such a great place. It was almost as nice as Hawaii (hehehe).

I loved there wasnt anything not to love, the best place, staff were friendly, location great, all worth the money we spent there. All in all the best holiday we have ever had.

My husband and I visited Aspen in late winter of 1999. The Little Nell was just perfect. We were so sad to leave. The hotel was situated right next to the slopes so it was perfect for us to ski. The hotel staff was wonderful. The room was perfect. I can't say enough about what a great stay it was.

What can you say about a 5 star hotel that has been steadily going down hill for the past few years? The major disappointment is the food service and management at Montagna. Once the premier restaurant in Aspen, Montagna is now a standing joke, well known for bad food, shoddy service and a nasty and hostel staff. During my last meal there were problems at every table, from the wrong orders being brought out, to billing customers twice for their entries. The manager working refused to fix the problems, and would not correct the billing. Nothing was her or the restaurants fault. She managed to get aggressive and yell at the people sitting next to us. This is the fundamental problem with Montagna and the Hotel its self, the absolute indifference to everything. These problems have been going on for sometime now and the management is either unaware of the problems or does not care about the service. This is a shame. The hotel used to be great.

This is a nice hotel, don't get me wrong. Large rooms, great location in town, but way, way overpriced. After all, it's still just a hotel room. And for the price shouldn't everything be perfect? It should, but it wasn't for us. For one thing, the heating system needs a major tuneup. We regulated our room temp by opening or shutting the window! Otherwise, it got as hot as a sweatbox, even with the heat set on max cool. One of the phones didn't work. The maid didn't replace a shampoo when it was consumed. Our first night the alarm clock went off at 5 AM. Too bad someone on the staff hadn't checked to see it was not set to go off before we checked in! Details, details. Our advice, stay elsewhere, unless you like paying twice as much as you should for your accomodations.

If you are visiting Aspen, This is the place to stay. It is right downtown and within walking distance to everything. Great restaurants, shops and the gondola for Aspen mountain are right at your doorstep. I never had to use my car in the 6 days I stayed there. The hotel staff was excellent, on par with any Four Seasons I have stayed at. The rooms were clean and comfortable and the California king size beds were A+. The hotel restaurant was excellent � breakfast, lunch and dinner. The Hotel staff went out of their way to get us anything that we needed. Complimentary rides to and from anywhere in town, great concierge service and very attentive cleaning staff. They even folded my shirts I had left laying on one of the chairs. I would highly recommend this hotel.

There was nothing to NOT love about this place. I notice there is one reviewer who keeps posting the same "bad" review over the last 6 months... I wonder if it is a jealous competitor. I arrived late in Aspen after a delayed flight and had NO PROBLEM getting picked up. The driver was great. Check in was flawless. I don't know about the "bad attitudes" listed although if one doesn't travel much maybe they just dont encounter different cultures. All my requests were met with smiles and efficient service. The room service was always fast and excellent and the food excellent. Handmade pickles and salumi...mmmmmmmm. The room was GREAT with excellent views of the mountain (rm. 76). They offer to drive you anywhere in town and pick you up. Best part is they are dog lovers. I didn't have my dog but read about the puppy jet lag kit and made a comment to a member of the concierge staff and arrived at my room to find some gourmet doggie biscuits to take home. My pup loved them. This is a true 5 star hotel. Maybe some people like this shiny new monstrosities with robotic rehearsed service but I love the Little Nell and wish more experiences could be like this.

What can you say about a 5 star hotel that has been steadily going down hill for the past few years? The major disappointment is the food service and management at Montagna. Once the premier restaurant in Aspen, Montagna is now a standing joke, well known for bad food, shoddy service and a nasty and hostel staff. During my last meal there were problems at every table, from the wrong orders being brought out, to billing customers twice for their entries. The manager working refused to fix the problems, and would not correct the billing. Nothing was her or the restaurants fault. She managed to get aggressive and yell at the people sitting next to us. This is the fundamental problem with Montagna and the Hotel its self, the absolute indifference to everything. These problems have been going on for sometime now and the management is either unaware of the problems or does not care about the service. This is a shame. The hotel used to be great

I think my story tops all the bad service stories at the Little Nell. I guess it took me this long to cool off after what happened to us last year. First of all at the beginning the staff is nice (as would be expected in a hotel of this category.) But ask them to do anything out of the ordinary and it all seems to go haywire. We went in April for a wedding that was at the Roaring Fork Club (10-15 mn outside of Aspen) and the rehearsal dinner was in Basalt , also outside of Aspen. They booked a car for us that Friday night back and forth. The car never came for a pick up. We had to take the bus back from Basalt after midnight! The next day there was no real apology other than Oh, the car didn't show up? Sorry. Saturday, the day of the wedding the car they hired for us didn't show up again for the pick up! They had sworn up and down that it wouldn't happen again. We called and they were like "the car isn't there? Hmmm, I wonder what happened to them. I was expecting them to send someone from the Hotel (I mean I am sure someone there had a car) and it was about a 10 mn drive away. Well no, they bascially said Geez, sorry about the car not being there, we don't know what happened. (there are no taxis at night, so you are at he car services mercy) We had to wait until all the staff at the Club was done (unfortunately for us all the other guests were staying in Basalt) and we ended up getting a ride back to Aspen with one of the Band members at 1:30 in the morning. I was so mad the next day., (They sent us a bottle of cheap wine, which we didn't even open we were so insulted) they charged us for both of the rides there. What kind of service is that? I understand that they had no control over the car services they hire but when something this bad happens they should fix it. In our case it was very simple to send someone, I don't care if the dishwasher had to come and pick us up! I didn't expect a limo, we just wanted a ride back! So apart from the terrible service by different members of the staff, I had also complained to two different concierges and managers (different shifts when we booked the cars and the night shift), the rooms with a "mountain view" were dated and dark with a view of the pool and barely a glimpse of the mountain. Cheesy fake fireplace and stained carpets. Definitely not worth the price.

We loved the service, the atmosphere (elegant casual), the food, the rooms, the details...details galore! Original artwork, high end fixtures, design beauty, quality flooring, quality rooms (Belgian berber wool carpet, soft on the foot), the bathrooms! The bathrooms are worth the trip unless you have a spa bathroom at home. The bathrooms had nice tile work, separate porcelain soaking tub and wonderful bubble bath, separate shower, separate toilet room, 2 vanities with separate sinks, three oversize mirrors, one magnifying lighted mirror, hair dryer, steamer, iron, I could go on...) We had the premier town view room. It was recently remodeled in a country french style with quality products, original art, fireplace, twice a day cleaning and true turn down service. Spectacular views in any direction. Service to die for...top notch all the way. Beef is raised for them exclusively and all their cattle are grass fed, no chemicals. The best food in Aspen, best burger I ever ate. Just be nice to the staff. I was told Aspen gets a lot of arrogant visitors and no one likes that. We stayed 3 nights; we stayed in the St Regis one night and it was no where near as nice although their staff was superb in customer service.