Holiday Inn Exp Monterey, Monterey

They don't allow cancelations even when given two weeks advance notice. I had to pay for a vacation that I couldn't take when my loved one got sick and died. Even calling the corporation didn't help. Holliday Inn dosn't care about their customers at all, they charged me anyway.

Elevators slow. Stayed on the third floor. Got off the elevator and had to go down stairs and then up stairs. If you have a lot of luggage, it might be a little difficult. But, otherewise, a great place to stay. Clean rooms, friendly staff, wine and cheese in the afternoon. Breakfast very nice. Would stay here again!

The location was perfect, the room was a great size and the service was wonderful. It was more then we expected for the price we paid. We can't wait to go back!

We visited the Holiday Inn Express, which was a great hotel for what we paid at this location, August 26-28, 2007. Most hotels around Cannery Row cost a lot, and they charged for parking. Once we parked our car in the undergroud garage, we never moved it for the two nights we stayed here! We walked everywhere: Cannery Row (a block down the street), Monterey Bay Aquarium (about a 5-10 minute walk), and Fisherman's Warf (a 15-20 minute walk). The free trolley that operates during the summer was a great way to travel to downtown Monterey. As for the room, it was very clean and comfortable. We had a king, corner room on the third floor. Sheets were soft, mattress was comfy, and pillows were nice. Some noise could be hear, including seagulls at night, but it was not loud. The only downside to the room would be no refridgerator. The free continental breakfast was adequate (cereal, pastries, fruit, drinks), and wine and cheese was offered in the evening. I would recommend this hotel to anyone looking to be close to Cannery Row, but not pay too much.

The location is ideal...easy walk to Cannery Row and beaches. Very clean, attractive environment. Service was just okay, could be friendlier. Free continental breakfast had warm cinamon rolls, breads, cereal, yogurt,some fresh fruit and drinks.

location was very nice, and the hotel itself wasn't bad. Its true that it was designed terribly though. If you have a lot of bags or have a stroller you will hate it here. Seriously. We enjoyed it though, with the good location and decent rooms.

this hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

Just returned from a stay at the HIExpress near the Aquarium and Cannery Row. Great location, walking distance to both places, lots of restaurants available, and near a free trolly stop that takes you to the pier and downtown area. For the money the room was a step up from the usual HIExpress room. I booked with AAA discount for $139. The room was large & clean. At first we were given the street level which was very noisey in the daytime. so they moved us up to floor 3 which was much better and at night the street noise stopped completely. The hotel is built with lots of twists and turns, so there are alot of levels with stairs at each. Usually about 5 steps on each level. There is an elevator, but even on the 3rd floor, when exiting the elevator, you had to walk down 8 stairs to get to the 3rd floor, then walk back up 5 steps to get to the room landings. so if you have a problem with steps, be sure to speak to the desk clerk when booking, and be sure to request a street level room off the busy street. I would return to this hotel. it's a good safe location, easy to find, free parking below the hotel, very clean and a great value.

Over all this is a great place to stay, the service was good except the room was still dirty. We also asked for two rooms together and when we checked in they gave us a room that was already taken. So our friends had a room way down the hall. Also the room smelled like cigarett smoke, I thought that was odd because it is a non smoking hotel.

The location of this hotel was perfect, walking distance to Canary Row, the Aquarium, etc. Customer service was good, and the standard room was quaint and well-decorated. This is either a newer hotel or one that's been recently renovated.