Super 8 Wilmington, Wilmington

Below is a copy of the letter that I sent to the corporate headquarters which explains my disappointment with this hotel. To whom it may concern, I made a reservation with one of your hotels (Super 8 Wilmington, NC) on Wednesday February 10, 2010 for a one night stay on Saturday February 13, 2010 due to my attending a funeral in the area. On Friday February 12, 2010 we recieved a snow storm that kept me from traveling and being in attendance at the funeral and subsequently staying at your hotel. I was very surprised that your company would charge for a stay that had been hampered due to inclement weather. It is not the so much the money that is the issue but the principle. I would just like to stress my disappointment. This is the first time that I have dealt with your company and prayerfully will be the last.

We stayed for 7 nights and it was horrible! The in-room safe did not work, the bathroom door lock did not work, the refrigerator did not start working until the 2nd day we were there...shall I go on? None of the housekeeping staff speaks a WORD of english...they all look at you like you are dumb. Our room was not cleaned until 3pm everyday and the last day we were there they ran out of towels so we had to use beach towels to dry off after our showers. We tried to order a movie and it didnt work...a couple good points about this hotel was that there was alot of pressure in the shower and alot of hot water...also, our room was pretty clean. We won't be back though....I guess you get what you pay for.

THE PEOPLE ARE GREAT AND THE ROOMS A REALLY NICE. i RECCOMEND THIS HOTEL TO ANYONE MANAGERS ARE GREAT. WILL BE BACK. THEY HAVE ALSO RECENTLY REMODELLED I STAYED HERE BEFORE IT WAS MODELLED AND ALSO NOW - BOTH TIME PERFECT. THE PEOPLE MAKE THIS HOTEL AND IT SEEMS EVERYONE LOVES WORKING HERE. MUST HAVE A GOOD BOSS. I HAVE READ THE OTHER COMMENTS AND IT SEEMS PEOPLE ALWAYS TAKE TIME TO TO COMPLAIN. YET NOT TO MAKE A GOOD COMMENT. SO HERE IT IS

Someone wrote that teenagers made noise all night long but I've had that happen in a Hilton. Someone else said they couldn't get all the channels on TV. I had a similar problem but the owner came in and we figured it must be an older set and wouldn't go to the highest station. I have stayed there weeks at a time and found the staff very helpful. You have to accept that it's not a four star hotel and deal with it. The price fits my needs. I also appreciate a good strong internet connection.