Hotel or motel?
For our trip to Vancouver, WA we booked the Days Inn & Suites Salmon Creek. In particular we chose this hotel for its amenities, including 24h pool and breakfast. Unfortunately when we arrived at the hotel, we were informed that they had already been overbooked at the time we made our reservation through an online booking site. They stated that because this site did not provide them any customer contact information, they had been unable to tell us that we needed to cancel the reservation. In an effort to accommodate us, they had booked us a room down the street at a motel. However, this motel was not a similar or satisfactory replacement for the hotel that we booked. The motel was not clean, had water damage, obviously had no breakfast or pool, did not feel safe, didn't even have an iron for us to iron our clothes for the next day, etc. We had to ring a doorbell to awaken someone who lived at the motel to get us our key. It was not the quality of hotel that we paid for or expected. Indeed, looking up their rates suggests that Days Inn actually made additional money off of our reservation by putting us up in a much cheaper location. As this Days Inn location had a form letter for us to take to the motel, it is apparent that this is a common occurrence at this hotel.