awful customer service and booking...
Please do not plan on staying here if you plan to book on the holiday inn website. It turns out they do not really honor the online booking.
After haggling for over an hour the manager did not budge in providing us with the room we reserved online(we were offered rooms with beds for fewer people than we booked). She in fact wanted to charge us more even for adding rollout beds in the room, all this despite us having an online reservation stating exact room/bed specifications.
We ultimately had to find alternate accommodation after getting a refund...(in the middle of the night)
awful place.........