Never Again
By Dawn, 09/08/09
My sister and I decided on Friday afterenoon that we were going to take a weekend roadtrip to visit the plantation homes in the area (She lives in NW Louisiana, I live in SE Texas). I called this hotel and made a reservation for 1 room. 2 double beds. Smoking. I was given my confirmation number by the young man that took my call. Upon arrival at this hotel at almost midnight, I told the young man my name and that I had a reservation. He replied "One room 2 double beds?" to which I replied, "Correct". He then said "You reserved a smoking room but we dont have any more left" I said "I reserved a 'Smoking' room". he said "Well yea but some other people came in". So what is a reservation for????? Do it NOT guarantee you the room that was available at the time that you called AND gave them your credit card number to RESERVE that specific room? Needless to say I will NOT be reserving a room at Comfort Inn anymore. I do alot of last minute traveling and i cant risk driving for hours only to get to my RESERVED hotel room only to find that "some other people came in" and what I reserved is no longer avavilable.
